RENAISSANCE FRONT DESK SUPERVISOR

Watermark BR Hotel; Baton Rouge (LA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Life Insurance

Short-term and Long-term disability

Employee Assistance Program

Discounted Rooms Programs

Paid Holidays

Paid Vacation & Sick Time

401(k) Retirement Savings Plan

Job summary

Renaissance Baton Rouge is seeking a full-time Front Desk (Guest Services) Supervisor to support the Guest Services Manager and oversee front desk operations. The role focuses on delivering attentive service to guests, maximizing occupancy, and maintaining smooth communication with rooms operations.

The position requires a High School Diploma or equivalent and 2-3 years of hotel experience; supervisory experience is preferred. A valid driver’s license is also required.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of progressive hotel experience required.
• College coursework in related field helpful.

Responsibilities

• Take room reservations and quote rates.
• Monitor VIP and special guest requests.
• Review Front Office log and Trace File daily.
• Operate Front Desk computer system and related software.
• Ensure timely logging and delivery of messages, packages, and mail.

Skills

2-3 years hotel experience

Customer service

Supervisory experience

Driver's license

Front Desk software

Education

High School Diploma or equivalent

Tools

Front Desk software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RENAISSANCE FRONT DESK SUPERVISOR

FT Hourly Under 60k Baton Rouge, LA, US

Renaissance Baton Rouge is looking for a full-time Front Desk (Guest Services) Supervisor, who would report to the Guest Services Manager / Director of Rooms. The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Education & Experience:

• High School Diploma or equivalent required.
• At lease 2 to 3 years of progressive experience in a hotel or related field required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver’s license from the applicable state.

Some of the essential functions of the position include:

• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Monitor all VIP and special guest requests.
• Review Front Office log and Trace File daily.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be familiar with all in-house groups.

In addition to excellent working conditions and competitive pay, Renaissance Baton Rouge offers a complete range of benefits to eligible team members.

• Medical, dental and vision benefits.
• Life Insurance.
• Short-term and Long-term disability.
• Employee Assistance Program
• Discounted Rooms Programs.
• Paid Holidays.
• Paid Vacation & Sick Time.
• 401(k) Retirement Savings Plan.

Discover the Difference at Renaissance Baton Rouge

We seamlessly blend Southern hospitality, upscale decor and convenient amenities. Located 15 miles from Baton Rouge Metropolitan Airport, our hotel boasts an ideal location with easy access to top destinations including the Mall of Louisiana, Perkins Rowe, Louisiana State University and the Country Club of Louisiana. Guests can spend time exploring the wide array of nearby shopping, dining and entertainment options. Hotel guests are able to retreat to their spacious, modern hotel room or suite featuring luxurious bedding, a flat-panel TV and mini-refrigerator to store their favorite snacks. The hotel offers room service and an on-site restaurant for an upscale dining experience.

EP Renaissance Baton Rouge LLC. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic protected by law.

*This employer participates in E-Verify*