Removal Team Lead

MAC.BID; North Las Vegas (NV); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare after 60days of employment

Weekly paychecks

Employee credit to bid on items after

401(k) with employer match after 90 + 

Employee Referral Program

13 days PTO after 90 days ofemployment

Job summary

MAC.BID buys truckloads of customer returns and overstock products, then sells these items individually to the public through online auctions. The Removal Team Lead is a boots-on-the-ground supervisor who oversees a team of associates that serves our customers in the pick-up of their items.

This position reports to the General Manager (GM). The role emphasizes hands-on supervision, training, and timely communication with management to ensure smooth operations and excellent customer interactions

Qualifications

• Must have a high school diploma or equivalent.
• Ability to lift up to 25 pounds solo and 50 pounds with a team.
• On-site availability Monday–Friday, 9:45am–6:15pm, with 8 hours and a lunch break.
• Must be customer-focused.
• Ability to follow written directions and company policies.

Responsibilities

• Assist customers in locating items per our racking system.
• Scan customers into the pick-up queue and out when merchandise leaves.
• Provide each customer with a great experience.
• Serve as subject matter expert on all department positions.
• Ensure adequate training for each team member.
• Lead the removal team to meet company goals.
• Escalate issues to the GM as needed.
• Approve and submit team timesheets.
• Discuss disciplinary action with the GM and inform the employee.
• Contribute to performance evaluations.
• Coordinate and communicate with supervisory team.

Skills

Team leadership

Customer service

On-site work

Training others

Education

High school diploma or equivalent

Job description

REMOVAL TEAM LEAD

JOB TYPE AND CLASSIFICATION: Full Time Salaried Non-Exempt

JOB OVERVIEW:

MAC.BID buys truckloads of customer returns and overstock products, then sells these items individually to the public through online auctions. The Removal Team Lead is a boots-on-the-ground supervisor who oversees a team of associates that serves our customers in the pick-up of their items. Positions that report to the Removal Team Lead include scan-in/out, removal, and inventory. This position reports to the General Manager (GM).

MAJOR DUTIES AND RESPONSIBILITIES

• Assist customers in finding their items according to our racking system
• Scan customers into the pick-up queue, and then out when merchandise leaves the warehouse
• Provide each customer with a great experience
• Subject matter expert on all positions within the department
• Ensure that each team member receives adequate training
• Be responsible for the removal team to meet the goals necessary for company growth
• Communicate effectively with the GM on all matters that need to be escalated
• Adjust, approve, and submit team timesheets
• Determine, with the GM, any disciplinary action for policy violation, and deliver the message to the team member
• Provide input to the GM in the evaluation process
• Coordinate and communicate effectively with the supervisory team

QUALIFICATIONS

• Must be available to work onsite Monday through Friday 9:45am-6:15pm , for 8 hours with a half-hour lunch break with 2 days off, hours to be determined by workload and General Manager
• Must be able to lift 25 pounds alone, 50 pounds with a team lift
• Must be able to follow written directions and company policies
• Must have High school diploma or equivalent
• Must be customer-focused

BENEFITS

• Healthcare after 60days of employment
• Weekly paychecks
• Employee credit each week to bid on our items after 60 days of employment
• 401(k) with employer match after 90 days of employment
• Employee Referral Program
• 13 days PTO after 90 days of employment

MAC.BID is an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.