Remote Workforce Scheduling & Forecasting Lead

UPMC-GoHealth Urgent Care, LLC; United States; Remote; USD 73,000 - 101,000; Full time

Job summary

GoHealth is seeking a Workforce Scheduling Program Manager to lead workforce planning, staffing, and scheduling across a multi-site healthcare organization. You will partner with Operations, Finance, Data Services, IT, and People teams to improve forecast accuracy and optimize staffing and scheduling practices.

This role owns workforce management processes and uses data-driven insights to implement best practices and enhance efficiency and team member experience.

Qualifications

• Bachelor’s degree; experience will be considered in lieu of a degree.
• 3+ years of workforce management or scheduling experience in multi-site environment.
• 5+ years of health care experience.
• Scheduling experience in a medical environment.
• Experience in development, management, and enforcement of multi-site scheduling and payroll processes and best practices.
• Experience in use of scheduling systems or other standard tools to report on and analyze staffing level compliance, time punch compliance, and overtime utilization.

Responsibilities

• Own the ongoing execution and improvement of workforce forecasting processes including generation of staffing forecasts and dissemination of forecasts into standard templates/tools for market schedulers.
• Develop and implement processes and best practices for market schedulers to adhere to schedule templates and regularly optimize schedules to staff to model.
• In collaboration with analytics and IT resources, define data requirements and oversee development of automated reports and dashboards that track schedule templates and staff to model adherence.
• Create and distribute monthly reports on scheduling compliance and staffing to model and undertake corrective actions with market management and schedulers.
• Maintain and oversee clock-in/clock-out analysis and compliance and develop processes to improve reporting and team member adherence.
• Develop processes and best practices for time tracking reporting, reconciliation, and management (OT, period end processes, etc.).
• Serve as a program owner and primary subject matter expert for scheduling and time tracking solutions.
• Develop and maintain standard processes and best practices for use of scheduling and time tracking solutions.
• Maintain a deep understanding of how forecasting, scheduling, and time tracking tools interact.

Skills

Forecasting

Staffing models

Capacity planning

Data analysis

Dashboards

Education

Bachelor’s degree

Tools

Tableau

Power BI

Sigma

Job description

GoHealth is seeking a Workforce Scheduling Program Manager to lead workforce planning, staffing, and scheduling across a multi-site healthcare organization. You will partner with Operations, Finance, Data Services, IT, and People teams to improve forecast accuracy and optimize staffing and scheduling practices.

This role owns workforce management processes and uses data-driven insights to implement best practices and enhance efficiency and team member experience.