Workforce Scheduling Program Manager

Access Clinical Partners, LLC; United States; Remote; USD 73,000 - 101,000; Full time

Job summary

Access Clinical Partners, LLC seeks a Workforce Scheduling Program Manager to lead workforce planning, staffing, and scheduling across the organization in a multi-site healthcare environment.

You will partner with Operations, Finance, Data Services, IT, and People teams to improve forecasting accuracy and optimize staffing strategies, driving standardized scheduling practices that support performance and growth.

Qualifications

• Education Required: Bachelor's degree; experience will be considered in lieu of a degree.
• Work Experience Required: 3+ years of workforce management or scheduling experience (e.g., forecasting, staffing models, capacity planning) in multi-site environment.
• 5+ years of health care experience.
• Scheduling experience in a medical environment.
• Experience in development, management, and enforcement of multi-site scheduling and payroll processes and best practices.
• Experience in use of scheduling systems or other standard tools to report on and analyze staffing level compliance, time punch compliance, and overtime utilization.

Responsibilities

• Own the ongoing execution and improvement of workforce forecasting processes including generation of staffing forecasts and dissemination of forecasts into standard templates/tools for market schedulers.
• Develop and implement processes and best practices for market schedulers to adhere to schedule templates and regularly optimize schedules to staff to model (e.g., trailing volume monitoring, contingent worker shift modifications, call-out strategies).
• In collaboration with analytics and IT resources, define data requirements and oversee development of automated reports and dashboards that track schedule templates and staff to model adherence.
• Create and distribute monthly reports on scheduling compliance and staffing to model and undertake corrective actions with market management and schedulers.
• Maintain and oversee clock-in/clock-out analysis and compliance and develop processes to improve reporting and team member adherence.
• Develop processes and best practices for time tracking reporting, reconciliation, and management (OT, period end processes, etc.)
• Serve as a program owner and primary subject matter expert for scheduling and time tracking solutions.
• Develop and maintain standard processes and best practices for use of scheduling and time tracking solutions.
• Maintain a deep understanding of how forecasting, scheduling, and time tracking tools interact.

Skills

Workforce management

Forecasting

Scheduling

Multi-site operations

Data reporting

Timekeeping systems

APIs integrations

Education

Bachelor's degree

Tools

Scheduling software

Tableau/Power BI

Data warehouse

Job description

Job Summary

The Workforce Scheduling Program Manager leads workforce planning, staffing, and scheduling initiatives across the organization. This role partners with Operations, Finance, Data Services, IT, and People teams to improve volume forecasting accuracy, optimize staffing strategies, and drive consistent scheduling practices that support operational performance and growth. As the business owner of workforce management processes and systems, the Program Manager uses data‑driven insights to identify opportunities, implement best practices, and ensure effective workforce planning across the Company, a multi‑site healthcare organization. This position plays a critical role in enhancing efficiency, standardization, and team member experience.

Qualifications

• Education Required: Bachelor's degree; experience will be considered in lieu of a degree.
• Licenses/Certifications Required: None
• Work Experience Required: 3+ years of workforce management or scheduling experience (e.g., forecasting, staffing models, capacity planning) in multi‑site environment.
• 5+ years of health care experience.
• Scheduling experience in a medical environment.
• Experience in development, management, and enforcement of multi‑site scheduling and payroll processes and best practices.
• Experience in use of scheduling systems or other standard tools to report on and analyze staffing level compliance, time punch compliance, and overtime utilization.
• Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: None

Knowledge, Skills, and Abilities

• This role involves interaction and collaboration with other departments, Joint Venture team members, and health system partners and requires excellent judgment and interpersonal skills.
• Workforce management and staffing‑to‑model expertise across multi‑site healthcare operations.
• Proficiency with scheduling and time‑tracking systems and their enterprise‑wide optimization.
• Knowledge of timekeeping processes, clock‑in/clock‑out compliance, and overtime controls.
• Ability to analyze data, build reports, and monitor schedule and staffing compliance.
• Skill in developing and improving standard processes and best practices for scheduling and time tracking.
• Familiar with integrations including flat‑file exports/imports and APIs between scheduling systems and other systems such as a data warehouse of HRIS.
• Ability to and interest in expanding technical knowledge particularly in areas of AI‑driven forecasting, automated modeling, and information distribution via automated integrations.
• Ability to translate business requirements from operations leaders into clear technical specifications for forecasting, optimization, and reporting enhancements, and to prioritize a backlog of improvements.
• Experience operationalizing analytics, including building or overseeing dashboards in tools such as Tableau, Power BI, Sigma, etc. to monitor model adherence, volumes, and key SLAs.
• Strong collaboration and stakeholder‑management skills across operations, FP&A, IT, Talent Acquisition, and health‑system partners.
• Effective problem‑solving and sound judgment in addressing workforce and scheduling issues.
• Clear written and verbal communication skills for templates, guidance, and performance updates.
• Ability to work independently, set priorities, and meet enterprise deadlines in a remote environment.
• Customer‑service orientation in supporting internal teams and external health‑system partners.

Required Functional Competencies

• INTERPERSONAL – Develops and maintains excellent working relationships and possesses exceptional judgment
• ORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively; listens to others and responds appropriately
• PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
• SELF‑MANAGEMENT – Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior
• TECHNICAL COMPETENCE – Uses or gains knowledge necessary to perform the major functions of the role as described above
• SYSTEMS THINKING – Understands how operations, workforce management systems, data pipelines, and analytics tools interrelate, and can design changes that account for downstream impacts
• WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.
• CUSTOMER SERVICE – Demonstrates and delivers exceptional service to health system partners, patients, and internal stakeholders in a professional, courteous, accurate, complete, and timely fashion
• TEAMWORK/COLLABORATION – Demonstrates skills and abilities in team/project‑oriented activities.
• RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with Team Members at all levels of the organization and all health‑system partner liaisons.

Essential Duties and Responsibilities

• Own the ongoing execution and improvement of workforce forecasting processes including generation of staffing forecasts and dissemination of forecasts into standard templates/tools for market schedulers.
• Develop and implement processes and best practices for market schedulers to adhere to schedule templates and regularly optimize schedules to staff to model (e.g., trailing volume monitoring, contingent worker shift modifications, call‑out strategies, etc.).
• In collaboration with analytics and IT resources, define data requirements and oversee development of automated reports and dashboards that track schedule templates and staff to model adherence.
• Create and distribute monthly reports on scheduling compliance and staffing to model and undertake corrective actions with market management and schedulers.
• Maintain and oversee clock‑in/clock‑out analysis and compliance and develop processes to improve reporting and team member adherence.
• Develop processes and best practices for time tracking reporting, reconciliation, and management (OT, period end processes, etc.)
• Serve as a program owner and primary subject matter expert for scheduling and time tracking solutions.
• Develop and maintain standard processes and best practices for use of scheduling and time tracking solutions.
• Maintain a deep understanding of how forecasting, scheduling, and time tracking tools interact.

GoHealth Core Values

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open‑mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Base Salary Range

$73,200/year to $100,696/year The range above reflects the good‑faith compensation range the Company reasonably expects to pay for this position at the time of posting. Actual compensation will depend on experience, skills, education, geographic location, and other business‑related factors. It is not typical for an individual to be hired at or near the top of the range for their role.

Additional Requirements

Office Environment: Tasks may be conducted within a climate‑controlled office setting.

Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.). Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position.

Travel: Travel may be required, including travel between Company locations and out-of-town destinations as needed, up to 10%.

Safety Equipment: May require the use of safety equipment for infection prevention.

Equal Employment Opportunity Statement

The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.

ADA Accommodation Statement

Reasonable accommodations are available for qualified individuals with disabilities upon request.

Compliance Statement

This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.

When our customers enter our award‑winning centers, they find a welcoming and comfortable environment, state‑of‑the‑art technology and caring team members that help start the healing process immediately. We offer effortless on‑demand care, 365 days a year in over 250+ centers nationwide. We partner with prominent and progressive health systems to support our communities across the entire continuum of care. These are the unparalleled experiences we strive for and how our team goes above and beyond for you.