Remote Workforce Intelligence & Reporting Lead

TechOp Solutions International; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

TechOp Solutions International is searching for a Remote Workforce and Reporting Manager to enhance operations within its remote call center. The role involves developing forecasts, managing schedules, and producing a variety of operational reports. Candidates should possess a bachelor's degree, with five years of relevant experience in workforce management or similar fields.

This position offers an opportunity to influence decision-making through accurate reporting and workforce alignment with operational demand.

Qualifications

• Minimum five (5) years of experience in workforce management, reporting, business intelligence, or contact center operations.
• Experience with workforce management software and reporting tools required.
• Strong analytical, problem-solving, and communication skills essential.

Responsibilities

• Develop workforce forecasts and staffing plans to support operational requirements.
• Manage employee scheduling and workforce optimization activities.
• Produce operational reports including daily, weekly, monthly, quarterly, and annual.

Skills

Workforce management

Reporting

Business intelligence

Analytical skills

Communication skills

Microsoft Excel

Education

Bachelor's degree from an accredited institution

Tools

Workforce management software

Reporting tools

Job description

TechOp Solutions International is searching for a Remote Workforce and Reporting Manager to enhance operations within its remote call center. The role involves developing forecasts, managing schedules, and producing a variety of operational reports. Candidates should possess a bachelor's degree, with five years of relevant experience in workforce management or similar fields.

This position offers an opportunity to influence decision-making through accurate reporting and workforce alignment with operational demand.