Remote Call Center Training & Quality Leader

TechOp Solutions International, Inc.; Arlington (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

TechOp Solutions International, Inc. is seeking an experienced Remote Manager to lead training and quality assurance functions for a high-volume remote call center. The Manager will oversee the development of training programs and quality monitoring to ensure that employees deliver exceptional customer service while meeting organizational standards.

The ideal candidate will have a Bachelor's degree, a professional certification relevant to HR or Learning and Development, and a minimum of five years’ experience in training or quality assurance. This role offers the chance to make a significant impact in a dynamic environment.

Qualifications

• Minimum five (5) years of experience in training, quality assurance, or contact center operations.
• Experience developing instructional materials and performance improvement initiatives.
• Must meet security eligibility requirements.

Responsibilities

• Lead the daily operations of the Training and Quality Assurance team.
• Develop, implement, and maintain training programs for new hires and existing staff.
• Monitor customer interactions to ensure compliance and service quality.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor's degree from an accredited institution

Professional certification in Human Resources or Learning and Development

Job description

TechOp Solutions International, Inc. is seeking an experienced Remote Manager to lead training and quality assurance functions for a high-volume remote call center. The Manager will oversee the development of training programs and quality monitoring to ensure that employees deliver exceptional customer service while meeting organizational standards.

The ideal candidate will have a Bachelor's degree, a professional certification relevant to HR or Learning and Development, and a minimum of five years’ experience in training or quality assurance. This role offers the chance to make a significant impact in a dynamic environment.