Remote Workforce Enablement Lead

Zillow Group Inc.; United States; Remote; USD 94,000 - 150,000; Full time

Job summary

Zillow Group is seeking a Workforce Capability Lead to design scalable learning experiences for frontline teams and leaders using Zillow’s e-learning platforms and AI tools. You will collaborate with Product, Quality Intelligence, Knowledge Strategy, Talent, Data Analytics and Operations to translate performance signals into measurable outcomes, while guiding a broad portfolio of enablement initiatives.

This remote role offers equity awards and opportunities to shape learning in a fast-growing

Qualifications

• 5+ years of relevant experience in Enablement, Learning & Development, program management, performance consulting or an equivalent combination of experience.
• Demonstrated experience building system-level Enablement programming through discovery, design, delivery, implementation, sustainment & measurement.
• Experience using quantitative & qualitative evidence to diagnose performance needs & evaluate Enablement impact.
• Experience designing scalable solutions for frontline customer-facing & people-leader audiences.
• Strong stakeholder management, facilitation, written communication & executive-ready storytelling skills.
• Operational knowledge of adult learning-based capability design, behavior change, coaching, change management & performance-support principles.

Responsibilities

• Design learning experiences in Zillow Group’s e-learning platforms & AI tools.
• Facilitate high-priority learning experiences; coordinate subject-matter experts or distributed facilitators when that is the most effective delivery model.
• Manage a broad program portfolio spanning high-impact learning, practice, performance support, communications, adoption, sustainment & measurement.
• Diagnose performance & readiness needs, translating business strategy, performance data, quality trends & stakeholder insights into clear problem statements, measurable outcomes & learning plans.
• Align partners such as Product, Quality Intelligence, Knowledge Strategy, Talent, Data Analytics & Operations on priority, scope, roles, decisions, timelines, dependencies & delivery expectations; communicate progress, risks, results & recommendations to frontline partners & Senior Leaders.
• Support the design of system-level Enablement architecture connecting learning, guided practice, coaching, performance support, knowledge, communications, workflows & reinforcement.
• Help redesign what is not working.

Skills

Enablement design

Stakeholder management

Facilitation

Executive storytelling

AI-enabled learning tools

Tools

Docebo

Jira

Highspot

Google Workspace

Replit

Job description

Zillow Group is seeking a Workforce Capability Lead to design scalable learning experiences for frontline teams and leaders using Zillow’s e-learning platforms and AI tools. You will collaborate with Product, Quality Intelligence, Knowledge Strategy, Talent, Data Analytics and Operations to translate performance signals into measurable outcomes, while guiding a broad portfolio of enablement initiatives.

This remote role offers equity awards and opportunities to shape learning in a fast-growing