Remote Workers' Comp Claims Technician

Liberty Mutual Group; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Liberty Mutual Insurance is seeking a Workers Compensation Claims Technician to gather essential facts and manage routine claims with on-going medical management. You will provide timely information to injured workers and customers, identify potential problems, and make claim referral decisions.

The role emphasizes medical case management, documentation accuracy, and effective communication with medical providers, employers, and claimants.

Qualifications

• High school diploma + 1-3 years' related customer service experience or applicable insurance knowledge.
• Licensing may be required in some jurisdictions.
• Effective written skills to compose clear, succinct descriptions when posting files and drafting correspondence.
• Good telephone and typing skills required.
• Ability to learn when to use medical management resources and follow through.

Responsibilities

• Conduct investigation to secure essential facts from injured worker, employer and providers regarding workers' compensation claims.
• Provides ongoing medical case management for assigned claims and initiates calls to injured worker or provider when needed.
• Maintains contact with injured worker, provider and employer to ensure understanding of protocols and claims processing.
• Maintains accurate records and handles administrative responsibilities associated with processing and payment of claims.
• Authorizes payment of medical payments and/or medical treatment.
• Recognizes potential subrogation cases and refers these to Subrogation Units.

Skills

Customer service

Written communication

Telephone skills

Typing

Insurance knowledge

Education

High school diploma

Job description

Liberty Mutual Insurance is seeking a Workers Compensation Claims Technician to gather essential facts and manage routine claims with on-going medical management. You will provide timely information to injured workers and customers, identify potential problems, and make claim referral decisions.

The role emphasizes medical case management, documentation accuracy, and effective communication with medical providers, employers, and claimants.