Remote Medical-Only WC Claims Technician

Liberty Mutual Group; Orange (CA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Liberty Mutual Insurance is seeking a Workers' Compensation Claims Technician to join our claims team. You will gather essential information to process routine workers' compensation claims and provide ongoing medical management for claims, delivering accurate, timely information and quality service to injured workers and customers.

GRS North America Claims is offering flexibility to work from home full-time with occasional in-office visits if you live within 50 miles.

Qualifications

• High school diploma plus 1-3 years' of related customer service experience or applicable insurance knowledge.
• Licensing may be required in some jurisdictions
• Effective written skills to compose clear, succinct descriptions when posting files and drafting correspondence.
• Good telephone and typing skills required
• Ability to learn when to make proper use of medical management resources, know when to use them and follow through with medical management information received.

Responsibilities

• Conduct investigation to secure essential facts from injured worker, employer and providers regarding workers' compensations through telephone or written reports.
• Provides on-going medical case management for assigned claims.
• Continually assesses claim status to determine if problem cases should be referred to Claims Service Team and/or would benefit from other resources.
• Maintains accurate records and handles administrative responsibilities associated with processing and payment of claims.
• Authorizes payment of medical payments and/or medical treatment.

Skills

Customer service

Insurance knowledge

Written communication

Telephone skills

Medical management familiarity

Education

High school diploma

Licensing may be required in some jurisdictions

Job description

Liberty Mutual Insurance is seeking a Workers' Compensation Claims Technician to join our claims team. You will gather essential information to process routine workers' compensation claims and provide ongoing medical management for claims, delivering accurate, timely information and quality service to injured workers and customers.

GRS North America Claims is offering flexibility to work from home full-time with occasional in-office visits if you live within 50 miles.