Remote Medical-Only Workers' Comp Claims Technician

Liberty Mutual Group; Glendale (CA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Liberty Mutual Insurance is seeking a Workers' Compensation Claims Technician to process routine workers' compensation claims with ongoing medical management, providing accurate, timely information and quality service to injured workers and employers.

This role involves investigating required facts, initiating medical case management when needed, documenting status updates, and coordinating with medical providers.

Qualifications

• High school diploma plus 1-3 years' related customer service experience or applicable insurance knowledge.
• Licensing may be required in some jurisdictions
• Effective written skills to compose clear, succinct descriptions when posting files and drafting correspondence.
• Good telephone and typing skills required
• Ability to learn when to use medical management resources and follow through with information received.

Responsibilities

• Conduct investigation to secure essential facts from injured worker, employer and providers regarding workers' compensation.
• Provides ongoing medical case management for assigned claims and maintains contact with injured worker, provider and employer.
• Maintains accurate records and handles administrative responsibilities including status notes and EDM postings.
• Authorizes payment of medical payments and/or medical treatment.
• Recognizes potential subrogation cases and refers to Subrogation Units.

Skills

Customer service

Communication

Education

High school diploma

Job description

Liberty Mutual Insurance is seeking a Workers' Compensation Claims Technician to process routine workers' compensation claims with ongoing medical management, providing accurate, timely information and quality service to injured workers and employers.

This role involves investigating required facts, initiating medical case management when needed, documenting status updates, and coordinating with medical providers.