Remote WMS Implementation Specialist

ShipHawk; Santa Barbara, Northern (CA, KY); Híbrido; USD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Unlimited PTO

11 paid holidays

Medical, dental, vision insurance

Fully remote

Amazing teammates

Descripción de la vacante

ShipHawk is seeking a Warehouse Management System (WMS) Implementation Engineer to onboard customers to our WMS. You will translate operational requirements into software configurations and lead end-to-end implementations.

Most projects are remote with occasional on-site support; you’ll collaborate with Product and Engineering to optimize workflows and ensure successful go-lives. Ideal candidates have hands-on WMS experience, strong SQL skills, and excellent communication to guide customers

Formación

• 2–3 years of hands-on experience implementing WMS software in customer-facing roles.
• Proficiency in SQL - able to write queries for data analysis and configuration validation.
• Strong understanding of warehouse operations (receiving, picking, packing, shipping).
• Excellent verbal and written communication skills, with the ability to simplify complex topics.
• Proven organizational and project management skills; able to manage multiple concurrent projects.
• Self-motivated, collaborative, and able to thrive in a fast-paced, evolving environment.

Responsabilidades

• Lead full-cycle WMS implementations for ShipHawk customers, ensuring on-time, high-quality delivery.
• Perform discovery to uncover detailed receiving, picking, packing, and shipping requirements across domestic and international operations.
• Translate operational processes into ShipHawk workflows and configurations.
• Write and execute SQL queries for data validation, troubleshooting, and integration support.
• Identify gaps or enhancement opportunities and collaborate with Product and Engineering teams to resolve them.
• Recommend process improvements that help customers maximize ROI from ShipHawk.
• Guide customers through user acceptance testing (UAT) and go-live readiness.
• Maintain consistent communication with customer stakeholders and internal teams.
• Transition customers seamlessly to the Support team post-implementation.

Conocimientos

SQL

Warehouse operations

Communication

Project management

Self-motivated

Herramientas

Oracle NetSuite

Acumatica

Descripción del empleo

ShipHawk is seeking a Warehouse Management System (WMS) Implementation Engineer to onboard customers to our WMS. You will translate operational requirements into software configurations and lead end-to-end implementations.

Most projects are remote with occasional on-site support; you’ll collaborate with Product and Engineering to optimize workflows and ensure successful go-lives. Ideal candidates have hands-on WMS experience, strong SQL skills, and excellent communication to guide customers