Implementation Project Manager (WMS & TMS)

ShipHawk; Northern (KY); Remote; USD 95,000 - 115,000; Full time

Job summary

ShipHawk is seeking an experienced Implementation Project Manager to lead end-to-end deployments of our WMS and TMS solutions in a remote U.S. setting. You will own schedules, coordinate technical teams, and keep customers informed from kickoff through go-live.

The successful candidate will manage multiple implementations, maintain clear plans, mitigate risks, and drive on-time delivery while partnering with product and engineering teams to ensure successful go-live and customer satisfaction.

Qualifications

• 3+ years of experience in SaaS implementation, technical project management, or customer-facing software delivery.
• Proven experience managing multiple complex customer implementations simultaneously.
• Excellent written and verbal communication, with confidence leading customer-facing meetings.
• Comfortable working with technical concepts, data workflows, and integrations.

Responsibilities

• Lead multiple WMS and TMS implementations from kickoff through go-live.
• Develop and maintain detailed project plans, timelines, milestones, and deliverables.
• Proactively manage risks, dependencies, and roadblocks to keep projects on track.
• Coordinate internal and external stakeholders to ensure on-time delivery within scope.
• Serve as primary point of contact for customers and conduct kickoff meetings, status updates, and discussions.

Skills

SaaS implementation

Technical project management

Customer-facing software delivery

Education

PMP

CSM

Tools

Asana

Jira

Monday.com

Job description

Remote

Location: Remote – United States
Department: Professional Services / Implementation
Salary Range: $95,00–$115,000 annually

About ShipHawk

ShipHawk is a leading provider of warehouse and transportation management software, helping businesses streamline fulfillment operations, optimize shipping, and scale efficiently. Our technology empowers companies to simplify complex logistics processes and deliver exceptional customer experiences.

We're a growing team of passionate problem-solvers who thrive on collaboration, innovation, and delivering meaningful results for our customers.

About the Role

We're looking for an experienced, highly organized, and customer-focused Implementation Project Manager to join our team.

In this role, you'll lead end-to-end implementations of ShipHawk's Warehouse Management System (WMS) and Transportation Management System (TMS) solutions, ensuring customers are set up for success from kickoff through go-live.

You'll own multiple customer implementations simultaneously, coordinating technical resources, managing timelines, and serving as the primary point of contact throughout the implementation journey.

The ideal candidate is a proactive problem-solver who thrives in a fast-paced SaaS environment, takes ownership of outcomes, and knows how to keep complex projects moving forward. You'll be equally comfortable leading customer conversations, managing project details, and collaborating with technical teams to deliver successful implementations.

What You'll Do

Lead Customer Implementations

Own and manage multiple concurrent WMS and TMS implementation projects from kickoff through successful go-live.

Develop and maintain detailed project plans, timelines, milestones, and deliverables.

Proactively manage dependencies, identify risks, and remove roadblocks to keep projects on track.

Ensure implementations are delivered on time, within scope, and aligned with customer expectations.

Own Customer Communication & Relationships

Serve as the primary point of contact for customers throughout the implementation process.

Lead customer kickoff meetings, status updates, and project discussions with clear agendas, action items, and next steps.

Provide proactive, transparent communication regarding project progress, timelines, risks, and deliverables.

Set clear expectations and build trusted relationships with customer stakeholders.

Identify and elevate potential challenges early while maintaining a solutions-oriented approach.

Drive Project Execution & Accountability

Maintain accurate, organized, and up-to-date project documentation, task tracking, and status reports.

Coordinate internal and external stakeholders to ensure deliverables are completed on schedule.

Follow up on outstanding action items and drive accountability across project teams.

Anticipate potential delays and develop actionable contingency plans to keep implementations moving forward.

Balance competing priorities while maintaining strong attention to detail across multiple projects.

Partner with Technical Teams

Collaborate closely with Implementation Engineers, Product, and other internal teams to support successful deployments.

Perform or coordinate system configuration, data setup, integrations, testing, and validation activities.

Develop a strong understanding of ShipHawk's WMS and TMS solutions and how they support customer operations.

Help troubleshoot implementation challenges by bringing together the right technical resources.

Ensure customers are prepared for go-live through appropriate testing, validation, and readiness activities.

Continuously Improve

Identify opportunities to improve implementation processes, documentation, and customer experiences.

Share best practices and lessons learned across the team.

Contribute to scalable implementation methodologies that support ShipHawk's continued growth.

What We're Looking For

Required Qualifications

3+ years of experience in SaaS implementation, technical project management, or customer-facing software delivery.

Proven experience managing multiple complex customer implementation projects simultaneously.

Strong project management skills, including planning, prioritization, risk management, and stakeholder coordination.

Excellent written and verbal communication skills, with confidence leading customer-facing meetings.

Ability to collaborate effectively with technical and nontechnical stakeholders.

Strong organizational skills and attention to detail, with a track record of meeting deadlines and driving projects to completion.

Comfortable working with technical concepts, software configurations, data workflows, and integrations.

Self-starter mentality with a high level of accountability, initiative, and ownership.

Ability to adapt quickly, solve problems independently, and thrive in a fast-paced, deadline-driven environment.

Preferred Qualifications

Experience implementing Warehouse Management Systems (WMS), Transportation Management Systems (TMS), ERP platforms, or other supply chain technology.

Understanding of warehouse operations, order fulfillment, inventory management, shipping, or logistics workflows.

Experience working with APIs, EDI, system integrations, or data migration processes.

Familiarity with project management tools such as Asana, Jira, Monday.com, or similar platforms.

Experience in a high-growth B2B SaaS environment.

PMP, CSM, or other relevant project management certifications.

What Success Looks Like

Successful Go-Lives: Customer implementations are delivered on time, within scope, and with a smooth transition to production.

Strong Customer Experience: Customers feel informed, supported, and confident throughout their implementation journey.

Proactive Project Ownership: Risks are identified early, action items are consistently followed through, and projects continue moving forward.

Cross-Functional Alignment: Internal teams and customer stakeholders have clear expectations, responsibilities, and timelines.

Operational Excellence: Project documentation is accurate, deliverables are tracked, and implementation processes continuously improve.

Why Join ShipHawk?

At ShipHawk, you'll have the opportunity to make a direct impact on how businesses manage their warehouse and shipping operations. You'll work alongside a collaborative team, solve meaningful operational challenges, and play an important role in delivering technology that helps our customers grow.

We value people who take initiative, communicate openly, embrace challenges, and take pride in delivering exceptional results.

Compensation

The base salary range for this position is $95,000–$115,000 annually. Actual compensation will be determined based on experience, skills, qualifications, and relevant expertise.

ShipHawk is an equal opportunity employer committed to building a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the hiring process and employment.