Remote WhatsApp API Support Engineer

360dialog GmbH; United States; Remote; USD 20,000 - 25,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Job summary

360dialog GmbH is a leading WhatsApp platform enabling developers and businesses to scale messaging solutions with a remote-friendly culture. We offer opportunities to join a global team and shape a new industry in business messaging.

You will provide customer support across channels, troubleshoot API issues, and help partners navigate the WhatsApp Business ecosystem while collaborating with LATAM onboarding and commercial teams.

Qualifications

• 3-4 years in support / technical support roles.
• Comp Sci, Science, Technology or related degree
• Interested in moving into a more challenging support position.

Responsibilities

• Provide customer support across multiple channels, including tickets, chat, email, and online meetings.
• Collaborate with L2 support teams to identify and implement effective solutions.
• Troubleshoot WhatsApp API-related issues and resolve technical problems.
• Guide partners and clients in navigating the WhatsApp Business ecosystem.
• Communicate with WhatsApp / Meta representatives.
• Work closely with LATAM onboarding and commercial teams.

Job description

360dialog GmbH is a leading WhatsApp platform enabling developers and businesses to scale messaging solutions with a remote-friendly culture. We offer opportunities to join a global team and shape a new industry in business messaging.

You will provide customer support across channels, troubleshoot API issues, and help partners navigate the WhatsApp Business ecosystem while collaborating with LATAM onboarding and commercial teams.