Remote WFM & Workforce Analytics Specialist

Novant Health; North Carolina; On-site; USD 75,000 - 95,000; Full time

Job summary

Novant Health is seeking a Workforce Solutions Analyst to compile and analyze HR data, metrics, and system performance to improve recruitment, retention, and workforce operations. The role focuses on supporting and optimizing Infor WFM timekeeping, scheduling, pay rules, and analytics in a remote setting.

You will work with HR Talent, Payroll, IT partners, and leadership to deliver clear reports, support HR system integrations, and contribute to enterprise HR projects including M&A initiatives.

Qualifications

• 4-year degree in Computer Science, Information Systems or MIS preferred; High School or GED required.
• Minimum of 3 years Information Systems experience.
• Experience with Time Keeping and Attendance Systems, preferably Infor Workforce Management (WFM).

Responsibilities

• Provide functional expertise and daily support for Infor WFM Time & Attendance and Scheduling modules.
• Assist with configuration updates to meet operational, payroll, and compliance needs.
• Lead and participate in testing cycles for WFM enhancements, upgrades, integrations, and fixes; identify defects and ensure resolutions.
• Triage ServiceNow tickets, distinguishing user errors, defects, and enhancement requests; provide guidance and resolution.
• Develop current and future-state workflows for timekeeping and labor processes with business and technical SMEs.
• Analyze workforce data to identify trends, issues, and opportunities for labor optimization.
• Support HR system integrations related to WFM, including imports/exports and interfaces with HR Talent, Payroll, and IT partners.
• Prepare reports for leadership explaining findings, dependencies, risks, and recommended actions.

Skills

Communication

Customer Service

Inclusion & Belonging

Digital Fluency

Education

Bachelor's degree in Computer Science, Information Systems, or MIS

Job description

Novant Health is seeking a Workforce Solutions Analyst to compile and analyze HR data, metrics, and system performance to improve recruitment, retention, and workforce operations. The role focuses on supporting and optimizing Infor WFM timekeeping, scheduling, pay rules, and analytics in a remote setting.

You will work with HR Talent, Payroll, IT partners, and leadership to deliver clear reports, support HR system integrations, and contribute to enterprise HR projects including M&A initiatives.