Workforce Solutions Analyst

Novant Health; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Novant Health is seeking a Workforce Solutions Analyst to optimize Infor WFM timekeeping, scheduling, and pay rules while supporting HR technology integrations.

The role emphasizes strong analytics, process improvement, and cross-functional collaboration focused on HR operations and compliance in a remote setting.

Qualifications

• Requires a 4-year degree in CS/IS or related field; HS/GED acceptable with experience.
• Minimum 3 years in Information Systems or MIS roles.
• Experience with Timekeeping/Attendance Systems; Infor WFM preferred.

Responsibilities

• Provide functional expertise and daily operational support for Infor WFM Time & Attendance and Scheduling modules.
• Assist with configuration updates to meet payroll, operational, and compliance needs.
• Lead full testing cycles for WFM enhancements, upgrades, and integrations; identify defects and verify resolutions.

Skills

Communication

Customer Service

Inclusion & Belonging

Digital Fluency

Education

Bachelor’s degree in CS/IS

High School or GED

Tools

Infor WFM

Microsoft 365

Job description

What We Offer

The Workforce Solutions Analyst compiles and analyzes Human Resources data, metrics, and system performance to inform improvements to recruitment, retention, workforce operations, and HR compliance. This role supports the implementation and optimization of enterprise HR technologies, contributes to merger and acquisition integration across HR systems, and plays a key role in daily operations of the HR Technology Application Support team.

For this opening, the Workforce Solutions Analyst will have a primary focus on supporting and optimizing Infor Workforce Management (WFM)—including timekeeping, scheduling, pay rules, configuration support, and workforce operational analytics. Success requires strong consultative skills, excellent critical thinking, and the ability to manage multiple priorities in a fast-paced environment while demonstrating visible momentum and follow-through.

Considering candidates with Information Systems and Time and Attendance Systems experience

This is a Remote Position

What You'll Do

• Provide functional expertise and daily operational support for Infor WFM Time & Attendance and Scheduling modules, advising on best practices and system capabilities.


• Support and execute configuration updates—including core, custom, and pay rule logic to meet operational, payroll, and compliance needs.


• Lead and participate in full testing cycles for WFM enhancements, upgrades, integrations, and fixes; identify defects, validate resolutions, and ensure quality outcomes.


• Triage and evaluate ServiceNow tickets by distinguishing between user error, defects, enhancement requests, and configuration updates; provide accurate, timely guidance and resolution.


• Develop current-state and future-state workflows for timekeeping, scheduling, and labor processes; facilitate sessions with business and technical SMEs to assess gaps and recommend improvements.


• Analyze workforce, timekeeping, and scheduling data to identify trends, operational issues, compliance risks, and labor optimization opportunities.


• Support implementation of HR system integrations related to WFM, including imports/exports, interfaces, and coordination with HR Talent, Payroll, and IT partners.


• Prepare clear reports and communication for leadership, explaining findings, dependencies, risks, and recommended actions.


• Contribute to enterprise HR projects, M&A initiatives, and HR Technology Application Support team goals requiring cross-functional collaboration and technology support.


• Maintain accurate documentation, standard operating procedures, and configuration records to ensure system reliability and audit readiness.


• Monitor and improve operational processes by supporting continuous improvement through practical, scalable, and sustainable solutions.


• Demonstrate strong project management skills to take ownership of assigned tasks, meet milestones, and maintain stakeholder visibility throughout execution.

What We're Looking For

• Education: 4 Year / Bachelors Degree in Computer Science, Information Systems, Management Information System, preferred. High School or GED, required.


• Experience: A minimum of three years Information Systems, required. Management Information System; Broad knowledge of a variety of computer systems and technologies, required. Experience with Time Keeping and Attendance Systems, preferably Infor Workforce Management (WFM), preferred.


• Additional skills required:
  
  
  
  • Communication: Creates an environment that supports and respects diversity to promote creative problem solving. Communicates the value of activities within the organization and community to gain cooperation and collaborative partnership.
  
  
  • Customer Service: Holds staff accountable for customer service standards and ensures service recovery when needed. Ensures staff responds to customers in a timely manner.
  
  
  • Inclusion & Belonging: Fosters a work environment of inclusion and belonging.
  
  
  • Digital Fluency: Proficiency with Microsoft Office 365, specifically Excel, Word, Teams, and PowerPoint
  
  
  
  

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

128568