Remote WFM Scheduling & BI Analyst I

Teleperformance; United States; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Teleperformance is seeking a BI Data Analyst in the United States. The role focuses on analyzing BI data to inform business and product decisions and blending historical data from various sources to support analyses.

You will identify industry and geographic trends, monitor customer dynamics, and collaborate with Marketing, Logistics, and Customer Service to model outcomes of potential strategies. This entry-level to mid-level position emphasizes professional growth and data-driven decision

Qualifications

• Bachelor's degree or equivalent in a related field.
• Approximately 1–2 years of practical professional experience in BI/data analysis.

Responsibilities

• Analyze business intelligence data to inform business and product decisions.
• Blend historical data from industry reports, public information, field reports or purchased sources as input to analyses.
• Identify and analyze industry/geographic trends and competitor market strategies and monitor current/potential customer trends.
• Partner with Marketing, Logistics, Customer Service, and other areas to model outcomes of potential strategies.

Skills

BI analysis

Data visualization

Cross-functional collaboration

Education

Bachelor's degree

Tools

SQL

Excel

Job description

Teleperformance is seeking a BI Data Analyst in the United States. The role focuses on analyzing BI data to inform business and product decisions and blending historical data from various sources to support analyses.

You will identify industry and geographic trends, monitor customer dynamics, and collaborate with Marketing, Logistics, and Customer Service to model outcomes of potential strategies. This entry-level to mid-level position emphasizes professional growth and data-driven decision