WFM Scheduling Analyst I

Teleperformance; United States; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Teleperformance is seeking a BI Data Analyst in the United States. The role focuses on analyzing BI data to inform business and product decisions and blending historical data from various sources to support analyses.

You will identify industry and geographic trends, monitor customer dynamics, and collaborate with Marketing, Logistics, and Customer Service to model outcomes of potential strategies. This entry-level to mid-level position emphasizes professional growth and data-driven decision

Qualifications

• Bachelor's degree or equivalent in a related field.
• Approximately 1–2 years of practical professional experience in BI/data analysis.

Responsibilities

• Analyze business intelligence data to inform business and product decisions.
• Blend historical data from industry reports, public information, field reports or purchased sources as input to analyses.
• Identify and analyze industry/geographic trends and competitor market strategies and monitor current/potential customer trends.
• Partner with Marketing, Logistics, Customer Service, and other areas to model outcomes of potential strategies.

Skills

BI analysis

Data visualization

Cross-functional collaboration

Education

Bachelor's degree

Tools

SQL

Excel

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Business Intelligence (BI) Data Analysis work includes:

• Analyzing business intelligence data to inform business and product decisions
• Blending historical data from available industry reports, public information, field reports or purchased sources as input to analyses
• Identifying and analyzing industry/geographic trends and competitor market strategies and monitoring current/potential customer trends
• Partners with other areas of the business (e.g., Marketing, Logistics, Customer Service, etc.) to model the outcome of implementing potential business strategies

Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.