Remote BI Analyst: Member Experience & Ops

Fetch, Inc.; New York, Northern (NY, KY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Medical, dental, and v​i

HSAs and FSAs

401(k) matching

PTO 20 days

9 holidays + floating

Pet insurance discount

Educational Assistance

Volunteering

Employee Referral Incentive

Tuition Assistance

EAP

Job summary

Fetch, Inc. is seeking a Business Intelligence Analyst to join the Member Experience & Operations team. The role focuses on building dashboards and models to understand member experience and internal operations, in collaboration with the AVP/VP of Operational Analytics and cross-functional partners.

This remote-friendly position prioritizes NY-area candidates for occasional hybrid collaboration. The successful candidate will translate business questions into analytical deliverables, maintain

Qualifications

• 1–3 years of experience in a BI, data analytics, or reporting role.
• Proficiency in SQL for querying and manipulating data.
• Experience building dashboards/reports in a BI tool such as Tableau or Power BI.
• Solid grounding in basic statistics and ability to translate data into a clear narrative.
• Excellent written and verbal communication skills.

Responsibilities

• Own and maintain Member Experience Analytics reporting, including dashboards tracking member satisfaction, engagement, and journey metrics (NPS/CSAT, contact rate, first-contact resolution, handle time, service level, retention/churn, email engagement).
• Build and maintain Ops Staff Models: forecasting and capacity models (volume forecasts, staffing requirements) for member service and claims teams.
• Field and deliver ad hoc analytics requests from cross-functional partners.
• Partner with stakeholders to translate business questions into clear analytical approaches and deliverables.
• Identify opportunities to streamline recurring reporting and improve data quality and turnaround time.
• Leverage AI tools (e.g. Claude, Gemini, Copilot) for work acceleration and automation.
• Present findings and recommendations to non-technical audiences, including leadership.

Skills

SQL

Dashboarding

Statistics

Communication

Education

Bachelor's degree in a quantitative field

Tools

Tableau

Power BI

Job description

Fetch, Inc. is seeking a Business Intelligence Analyst to join the Member Experience & Operations team. The role focuses on building dashboards and models to understand member experience and internal operations, in collaboration with the AVP/VP of Operational Analytics and cross-functional partners.

This remote-friendly position prioritizes NY-area candidates for occasional hybrid collaboration. The successful candidate will translate business questions into analytical deliverables, maintain