Remote Blockchain Support Engineer

Jobicy; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Quicknode is a cloud-based infrastructure company powering the blockchain ecosystem. We are a global remote company with offices in Fort Lauderdale, FL and Lisbon, Portugal, seeking a Technical Support Engineer to resolve complex Web3 and infrastructure issues and improve our customer experience.

You will triage, reproduce, and document issues using logs, CLI tools, and local proxies, collaborating with Engineering and TechOps to deliver fast, reliable resolutions.

Qualifications

• 1+ years of experience in a technical support role.
• 1+ year of experience in Blockchain, or equivalent personal project experience.
• Advanced scripting in Python, Go, Ruby, or Bash.
• Knowledge of core internet protocols, including DNS, TCP/SSL, and HTTP.
• Familiarity with the Ethereum JSON-RPC specification.
• Experience maintaining infrastructure as code using Terraform and preferably Ansible; experience with Salt, Puppet, or Chef is also acceptable.
• Expertise in managing Linux hosts.
• Experience with proactive alerting and monitoring technologies.
• Experience providing technical customer support using troubleshooting methods, CLI tools, and Linux.
• Ability to set up software that may be unfamiliar.
• Thoroughness in debugging and documenting issues for other teams.
• Ability to proactively solve complex problems before they affect multiple customers.
• A habit of documenting processes and sharing knowledge.

Responsibilities

• Own and resolve technical support requests from customers, ranging from basic product questions to complex Web3, infrastructure, and integration issues.
• Triage, reproduce, and debug customer-reported issues using logs, CLI tools, scripting, local proxies, and other troubleshooting methods.
• Clearly document technical findings, reproduction steps, customer impact, and recommended next actions for Engineering, Infra, Product, and TechOps teams.
• Translate recurring customer issues into actionable improvements, including bug reports, product feedback, internal tooling needs, and support process updates.
• Partner closely with Engineering and other cross-functional teams to ensure customer issues are resolved quickly and escalations are handled with urgency and context.
• Create and maintain internal support documentation, runbooks, troubleshooting guides, and customer-facing resources to improve support quality and consistency.
• Build or improve scripts, tooling, and automation that reduce manual support effort and improve time to resolution.
• Manage customer account and billing-related support needs, including refunds, credits, and charges in Stripe when appropriate.
• Participate in daily support reviews, team handoffs, and support rotations to ensure strong customer coverage and shared visibility into active issues.
• Help maintain a high-quality customer experience by communicating clearly, taking ownership, and following issues through to resolution.

Skills

Technical support

Blockchain experience

Python

Go

Ruby

Bash

Terraform

Ansible

Linux

Monitoring

Troubleshooting

Tools

Terraform

Ansible

Job description

Quicknode is a cloud-based infrastructure company powering the blockchain ecosystem. We are a global remote company with offices in Fort Lauderdale, FL and Lisbon, Portugal, seeking a Technical Support Engineer to resolve complex Web3 and infrastructure issues and improve our customer experience.

You will triage, reproduce, and document issues using logs, CLI tools, and local proxies, collaborating with Engineering and TechOps to deliver fast, reliable resolutions.