Remote VSL Customer Success Manager: Lead & Scale

Cambium Learning Group; United States; Remote; USD 110,000 - 190,000; Full time

Benefits offered by this job

Remote-First environment

Home office reimbursement

Job summary

Cambium Learning Group in the United States seeks a Manager, VSL Customer Success to lead and develop the Customer Success function at Voyager Sopris Learning, building a proactive, scalable, and measurable organization that drives customer outcomes and business results.

Reporting to the Director, VSL Customer Success, this role will oversee the operating model across implementation, adoption, customer health, retention, renewals, and expansion, partnering with Sales, Product, Learning,

Qualifications

• 7+ years in Customer Success, account management, or related function.
• 5+ years leading and developing teams with accountability for outcomes.
• Experience building or operationalizing CS processes, KPIs, and performance practices.
• Experience with CRM systems, dashboards, and analytics to manage health, retention, renewal, expansion.
• Experience partnering with Sales on renewals, expansion, or revenue opportunities.
• Strong commercial acumen balancing customer needs and business goals.
• Experience leading teams through organizational, process, or technology change.

Responsibilities

• Translate CS strategy into priorities, roles, ownership, processes, and rhythms.
• Build scalable practices across implementation, adoption, health, retention, renewal, and expansion.
• Establish clear handoffs and accountability across Sales, CS, Implementation, Learning, Product, Support, and Operations.
• Lead data-informed decisions and drive continuous process improvement.
• Personally engage with strategic or complex customers as needed.

Job description

Cambium Learning Group in the United States seeks a Manager, VSL Customer Success to lead and develop the Customer Success function at Voyager Sopris Learning, building a proactive, scalable, and measurable organization that drives customer outcomes and business results.

Reporting to the Director, VSL Customer Success, this role will oversee the operating model across implementation, adoption, customer health, retention, renewals, and expansion, partnering with Sales, Product, Learning,