Remote VP of Operations: Customer Service & Growth Leader

Entertainment Plus; Federal Way (WA); Remoto; USD 221.000 - 341.000; Tempo integral

Benefícios oferecidos por esta vaga

Flexible hours

Paid sabbaticals

Mentoring program

Resumo da vaga

Entertainment Plus is seeking a VP of Operations to lead remote Customer Service initiatives from a Federal Way, WA base. You will Own end-to-end Customer Service outcomes, drive learning culture, and align cross-functional teams across time zones.

Expect a leadership-heavy role with real accountability and mentoring opportunities. The position emphasizes communication, prioritization, and delivering measurable results, with a focus on balancing priorities and sustaining strong internal

Qualificações

• 14+ years of experience in relevant roles.
• 13+ years of resilience across business cycles.
• Ability to manage competing priorities under tight deadlines.

Responsabilidades

• Read between the lines of Federal Way customer needs.
• Carry the Customer Service thread across three time zones and two tools.
• Pair Continuous Learning fluency with the patience to explain it plainly.
• Build and sustain strong working relationships across departments.
• Keep leadership honest with numbers they can act on.

Conhecimentos

Communication

Prioritization

Decision making

Resilience

Written communication

Cross-functional collaboration

Curiosity/read docs

Descrição da vaga

Entertainment Plus is seeking a VP of Operations to lead remote Customer Service initiatives from a Federal Way, WA base. You will Own end-to-end Customer Service outcomes, drive learning culture, and align cross-functional teams across time zones.

Expect a leadership-heavy role with real accountability and mentoring opportunities. The position emphasizes communication, prioritization, and delivering measurable results, with a focus on balancing priorities and sustaining strong internal