VP of Operations

Entertainment Plus; Federal Way (WA); Remote; USD 221.000 - 341.000; Vollzeit

Benefits dieser Stelle

Flexible hours

Paid sabbaticals

Mentoring program

Zusammenfassung

Entertainment Plus is seeking a VP of Operations to lead remote Customer Service initiatives from a Federal Way, WA base. You will Own end-to-end Customer Service outcomes, drive learning culture, and align cross-functional teams across time zones.

Expect a leadership-heavy role with real accountability and mentoring opportunities. The position emphasizes communication, prioritization, and delivering measurable results, with a focus on balancing priorities and sustaining strong internal

Qualifikationen

• 14+ years of experience in relevant roles.
• 13+ years of resilience across business cycles.
• Ability to manage competing priorities under tight deadlines.

Aufgaben

• Read between the lines of Federal Way customer needs.
• Carry the Customer Service thread across three time zones and two tools.
• Pair Continuous Learning fluency with the patience to explain it plainly.
• Build and sustain strong working relationships across departments.
• Keep leadership honest with numbers they can act on.

Kenntnisse

Communication

Prioritization

Decision making

Resilience

Written communication

Cross-functional collaboration

Curiosity/read docs

Jobbeschreibung

We need a VP of Operations, full stop, and Entertainment Plus is willing to back the right Communication person with $221,000 - $341,000 and trust. Join Entertainment Plus as a remote VP of Operations and take real ownership of Customer Service work while earning $221,000 - $341,000 and growing your craft.

Key Responsibilities

• Read between the lines of what Federal Way customers actually need
• Carry the Customer Service thread across three time zones and two tools
• Pair Continuous Learning fluency with the patience to explain it plainly
• Build and sustain strong working relationships across departments
• Keep Entertainment Plus leadership honest with numbers they can act on
• Communicate progress, blockers, and results to stakeholders and leadership
• Spot the Federal Way pattern in feedback before it becomes a complaint

What You'll Bring

• Demonstrated knack for making the performance-driven feel manageable
• Demonstrated ability to manage competing priorities under tight deadlines
• Judgment seasoned by at least 14 years of real consequences
• Resilience measured across 13 years of general cycles
• At least 14 years building expertise within the general space
• Demonstrated Written Communication expertise in a fast-moving general environment
• The kind of curiosity that reads the docs before asking

Entertainment Plus is a Federal Way, WA-based company on a wildly-collaborative path to redefine the general industry. Our Federal Way team would rather over-communicate than leave a teammate guessing at midnight.

We value work-life balance, so expect $221,000 - $341,000, flexible hours, paid sabbaticals, and a supportive mentoring program.

This req breathes: refreshed hours ago and still very much alive.

Whether Customer Service or Continuous Learning is your strong suit, this VP of Operations seat has room for both.