Remote Vision Care Customer Advocate

Versant Health; United States; On-site; USD 22,041 - 24,796; Full time

Job summary

Versant Health is a national leader in managed vision care, delivering member-focused service. The Customer Service Representative I handles inquiries on benefits, enrollment, and provider interactions.

This role requires strong communication, basic insurance knowledge, and proficient use of Microsoft Office. It supports a remote schedule with standard weekday hours and ongoing training opportunities to advance within the company.

Qualifications

• Minimum High School Diploma or GED.
• Minimum 1 year of related experience.
• Knowledge and experience in the insurance, health, or vision care industry preferred.
• Proficiency in Microsoft Office.

Responsibilities

• Respond to customer service inquiries including benefit information and fulfillment of requests.
• Act as liaison between Member, Provider, Client Representatives and internal teams.
• Maintain privacy and HIPAA compliance in all activities.
• Achieve and maintain performance indicators (quality, schedule adherence).
• Attend training and stay current on procedural changes.

Skills

Customer service

Phone support

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Versant Health is a national leader in managed vision care, delivering member-focused service. The Customer Service Representative I handles inquiries on benefits, enrollment, and provider interactions.

This role requires strong communication, basic insurance knowledge, and proficient use of Microsoft Office. It supports a remote schedule with standard weekday hours and ongoing training opportunities to advance within the company.