Remote Customer Support Specialist — Vision Care

Vrijwilligers Service Punt; United States; Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Bonus potential

Commission eligible

Job summary

VSP Vision is seeking a Customer Support Representative to respond to inquiries via phone, email, and in person, handling routine to complex scenarios with accuracy. The role requires deep knowledge of prescriptions, plans, products, services, and procedures, and involves educating customers on benefits and guiding them through orders, eligibility, and shipping statuses.

Candidates should have 1–2 years of customer service experience, strong communication skills, and the ability to work across

Qualifications

• One to two years of customer service experience handling moderate to complex inquiries.
• Ability to work with multiple software programs concurrently.
• Strong verbal and written communication skills for documentation and emails.

Responsibilities

• Respond to customer inquiries via phone, email, and in person with accuracy and efficiency.
• Provide information on prescriptions, plans, products, services, and procedures.
• Identify trends and escalate issues to appropriate partners to improve processes.
• Educate customers on the value and benefits of the company's products and solutions.
• Assist with order status, shipping, eligibility verification, and online purchasing.
• Maintain up-to-date knowledge of customer service policies and product information.

Skills

Customer service

Internet knowledge

MS Office

Verbal communication

Written communication

Problem solving

Multitasking

Tools

MS Office

Job description

VSP Vision is seeking a Customer Support Representative to respond to inquiries via phone, email, and in person, handling routine to complex scenarios with accuracy. The role requires deep knowledge of prescriptions, plans, products, services, and procedures, and involves educating customers on benefits and guiding them through orders, eligibility, and shipping statuses.

Candidates should have 1–2 years of customer service experience, strong communication skills, and the ability to work across