Remote Victim Support Specialist (Trauma-Informed)

National Center for Victims of Crime; United States; Hybrid; USD 22,000 - 34,000; Part time

Job summary

The National Center for Victims of Crime seeks a Victim Assistance Specialist (VAS) to provide confidential, trauma-informed support to crime victims via hotline, chat, and text. You will respond to calls and messages with resources, information, and referrals, representing the organization at outreach events.

This role offers hybrid or remote work based on hotline assignment, with a two-week remote onboarding and a Thursday–Saturday schedule in Eastern time.

Qualifications

• Bachelor’s degree preferred or combined relevant experience.
• Bilingual English/Spanish preferred.
• Strong English written and verbal skills.
• Ability to work remote and handle changing schedules.

Responsibilities

• Field hotline calls, chats, and text messages using trauma-informed, victim-centered protocols.
• Maintain privacy and confidentiality of victims accessing hotlines.
• Complete 2 weeks remote onboarding at hire, 40 hours weekly, EST.
• Participate in team debriefings, meetings, and planning sessions.
• Update resources and protocols as directed by Hotline Supervisors.
• Assist with maintenance of resource directories and maps.

Skills

English fluency

Bilingual English/Spanish

Communication skills

Problem-solving

Multitasking

Education

Bachelor's degree

Tools

Databases

Job description

The National Center for Victims of Crime seeks a Victim Assistance Specialist (VAS) to provide confidential, trauma-informed support to crime victims via hotline, chat, and text. You will respond to calls and messages with resources, information, and referrals, representing the organization at outreach events.

This role offers hybrid or remote work based on hotline assignment, with a two-week remote onboarding and a Thursday–Saturday schedule in Eastern time.