Remote Victim Services Advocate & Crisis Support

MADD; Newark (NJ); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b) retirement plan with employer

Paid time off

Job summary

MADD New Jersey is seeking a Victim Services Advocate to manage a caseload of victims of alcohol/drugged driving. The role provides crisis intervention, emotional support, and referrals, with opportunities to accompany victims in justice proceedings and assist with advocacy within the system.

The position is remote but requires residence in Monmouth, Middlesex, Union, or Essex County, NJ; salary is $52,000 and benefits are provided.

Qualifications

• Bachelor’s degree in a human services field with 1 year of victim advocacy/case management experience.
• Equivalent experience in victim advocacy or grief support accepted.
• Reliable transportation to court attendance and flexible schedule.

Responsibilities

• Manage a caseload of victims/survivors needing crisis intervention and referrals.
• Provide court accompaniment and guidance through legal/medical systems.
• Develop tailored case management plans and coordinate referrals for long-term needs.
• Assist with outreach, community needs assessments, and volunteer management.
• Maintain accurate records and support grant reporting and writing.

Skills

Victim advocacy

Case management

Grief support

Communication

Organization

Independent judgment

Education

Bachelor’s degree in human services

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Responsible for maintaining a caseload of victims of alcohol and drugged driving who are in need of short-term crisis intervention, emotional support, grief support groups, and appropriate referral sources for continued long-term needs. Provide court accompaniment and guidance with legal, financial, and medical systems. Work in conjunction with other Victim Services employees to provide consultation and support to victims where needed. Previous victim services/advocacy work with victims of impaired driving crashes is preferred.

This is a remote position in which the selected candidate must reside in one of the following counties: Monmouth, Middlesex, Union, or Essex County. The salary for this position is $52,000.

ESSENTIAL FUNCTIONS:

• Utilizing independent judgment, conduct individual needs assessments on victims/survivors of alcohol and drugged driving crashes for emotional support, information, and referrals, implementing beneficial interventions based upon those assessments.
• Maintain current assessment of victim’s coping and need for further referrals.
• Based upon assessment, create and implement a tailored case management action plan for victims, which may include grief support assistance, crisis intervention, referrals for long-term counseling issues and other basic needs, as well as support group facilitation.
• May accompany victims/survivors to justice proceedings as appropriate. Provide advocacy by assisting in the protection and exertion of victims/survivor's rights and educating others about the criminal and civil justice systems.
• Conduct community needs assessments and analyzes results to determine the development, facilitation, and implementation of appropriate victim services, programs and events.
• Based upon results of community needs assessments, create and implement effective outreach strategies to reach victims and survivors of drunk and drugged driving crashes who may not otherwise be aware of MADD Victim Services.
• Utilizing analysis of community needs assessment, establish and utilize a network of key individuals in the legal, medical, and social service systems to facilitate assistance for victims/survivors. Collect and maintain community resource information to share with victims and other Victim Services employees.
• Recruit, screen, train, deploy, and recognize volunteers who provide assistance in meeting Victim Service initiatives.
• This position will also have a small fundraising goal to support MADD New Jersey and will cultivate partnerships with businesses/corporations to secure monetary and in-kind sponsorships and donations.
• Maintain accurate case records, statistical information and grant reports for each victim case according to MADD and grant standards and guidelines. May be responsible for grant writing and reporting to grantor and MADD.
• Other duties as assigned.

POSITION REQUIREMENTS

• Bachelor’s degree is required in a human services field of study (i.e. social work, psychology, sociology, criminal justice) with a minimum of one year of experience in victim advocacy (specifically case management) OR grief support work (specifically bereaved individuals due to death)
• Equivalent experience that includes experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death).
• Reliable transportation to court attendance is required along with a flexible schedule.
• Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment.
• Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language.
• Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities.
• Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments.
• Strong work ethic with the ability to maintain a high activity level.
• Must have exceptional internal and external customer service orientation.
• Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills.
• Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community.
• Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job.
• Demonstrated commitment, passion and compassion for the mission of MADD.

BENEFITS

Eligible within first 30-45 days
Health, Dental, Vision
Retirement 403(b) + employer matching
4 weeks accrued vacation
12 Paid Holidays per calendar year
Up to 3 Floating Holidays per calendar year
Paid Sick Time
Modified Tuition Reimbursement
Maternity/Paternity Leave
Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
FSA, HRA
Employee Assistance Program

How to Apply: Please provide resume to our hiring team via the blue APPLY NOW button

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Travel Required

Yes . 40%

Equal Opportunity Employer
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