Remote Value Realization Customer Success Manager

Acxiom; Augusta (ME); On-site; USD 90,000 - 130,000; Full time

Job summary

Acxiom is seeking a Customer Success Manager (Adobe Practice) who will manage client relationships, drive value realization, and measure outcomes across engagements. You will work with delivery teams to translate business objectives into measurable value plans.

The role requires strong communication across sponsors and stakeholders, independent work, and a proven ability to align client goals with project milestones while balancing expectations in a consulting environment.

Qualifications

• 6+ years in Customer Success or account management in client-facing roles.
• Experience with value realization methodologies and ROI measurement.
• Experience running client workshops to define success criteria.
• Knowledge of consulting delivery processes.

Responsibilities

• Build and manage value realization programs with metrics and timelines.
• Collaborate with client teams to drive adoption and measure outcomes.
• Prepare value reports and dashboards for executives.
• Maintain strong client relationships and communications.

Skills

Client relationship management

Value realization / ROI tracking

Stakeholder engagement

Problem solving

Communication

Strategic thinking

Education

Bachelor's Degree Desired

Tools

Gainsight

ROI tools

Value realization frameworks

Job description

Acxiom is seeking a Customer Success Manager (Adobe Practice) who will manage client relationships, drive value realization, and measure outcomes across engagements. You will work with delivery teams to translate business objectives into measurable value plans.

The role requires strong communication across sponsors and stakeholders, independent work, and a proven ability to align client goals with project milestones while balancing expectations in a consulting environment.