Remote Vacation Ownership Sales Planner

Hyatt Vacation Ownership; United States; Hybrid; USD 20,664 - 30,307; Full time

Job summary

Hyatt Vacation Ownership is seeking a driven Vacation Planner to promote vacation ownership preview packages by phone and guide callers through the sales process. You will answer questions about destinations, check availability, and suggest alternatives while using professional sales techniques to close the sale and build guest loyalty.

This role trains in-office with potential future work-from-home opportunities and requires maintaining confidentiality, following policies, and delivering

Qualifications

• No formal qualifications stated in the listing.

Responsibilities

• Introduce and promote Hyatt Vacation Club brands to sell vacation ownership preview packages over the phone.
• Answer questions about vacation destinations and resort facilities and services.
• Check availability of accommodations and dates and suggest alternatives when the first choice is not available.
• Promote upgrades and extra nights to drive additional revenue when available.
• Explain requirements for purchasing a preview package and attending a sales presentation.
• Verify eligibility of individuals or couples.
• Leverage guest loyalty to persuade callers to purchase the preview package.
• Confidently ask potential owners to purchase the package.
• Use sales techniques to overcome objections with a polite, enthusiastic demeanor.
• Contact appropriate call center personnel to resolve guest calls or problems.
• Follow all call center and company policies; maintain confidentiality; protect company assets.
• Welcome and acknowledge guests; address service needs; thank guests with appreciation.
• Speak clearly and professionally; use proper call etiquette.
• Develop and maintain positive working relationships; support team goals; listen to colleagues.

Job description

Hyatt Vacation Ownership is seeking a driven Vacation Planner to promote vacation ownership preview packages by phone and guide callers through the sales process. You will answer questions about destinations, check availability, and suggest alternatives while using professional sales techniques to close the sale and build guest loyalty.

This role trains in-office with potential future work-from-home opportunities and requires maintaining confidentiality, following policies, and delivering