Remote UX Researcher for Federal Data & AI Platforms

ICF International; Reston (VA); Remote; USD 90,000 - 120,000; Full time

Job summary

ICF International is seeking a remote-friendly UX Researcher to advance a customer-centered data and analytics platform for a federal program. You will guide qualitative and quantitative studies, synthesize findings into actionable insights, and partner with product, design, and engineering teams to reduce friction and improve outcomes.

The role emphasizes accessibility, governance, and evidence-based decision making, with occasional onsite client meetings in the Washington DC area and a strong

Qualifications

• U.S. Citizenship required for federal contract.
• Residency and work authorization in the U.S.
• Bachelor's degree in related field or equivalent experience.
• Minimum 3 years of relevant UX research experience.
• Master's degree may substitute for two years of experience.

Responsibilities

• Support the UX vision and strategy in alignment with project goals and business objectives.
• Collaborate with stakeholders to frame the problem, develop hypotheses, and create research plans.
• Conduct qualitative and quantitative research, including discovery interviews, usability testing, surveys, and journey-based research.
• Develop and maintain research artifacts such as personas, journey maps, and experience assessments.
• Analyze customer feedback to identify needs, pain points, and opportunities for improvement.
• Synthesize research findings into clear, actionable insights and recommendations.
• Communicate research findings clearly, objectively, and persuasively.
• Evaluate intake, onboarding, and enablement experiences to reduce customer friction and improve outcomes.
• Inform service design, product, CRM/workflow improvements, training needs, and continuous-improvement priorities through research-driven recommendations.
• Partner with UX design, service design, product, engineering, and other cross-functional stakeholders to support decision-making and solution development.
• Advocate for user needs and ensure users are involved throughout the design and validation process.
• Apply human-centered design, accessibility, and federal service design principles to improve customer experiences.
• Document research activities, findings, decisions, risks, and supporting evidence to ensure traceability and continuous improvement.

Skills

Mixed-method research

Personas

Journey maps

Research synthesis

Stakeholder communication

Education

Bachelor's degree in HCD/UX/related

High school diploma + 4 years experience

Job description

ICF International is seeking a remote-friendly UX Researcher to advance a customer-centered data and analytics platform for a federal program. You will guide qualitative and quantitative studies, synthesize findings into actionable insights, and partner with product, design, and engineering teams to reduce friction and improve outcomes.

The role emphasizes accessibility, governance, and evidence-based decision making, with occasional onsite client meetings in the Washington DC area and a strong