Remote UX Researcher for Federal Data & AI Platforms

ICF; Reston (VA); Remote; USD 81,000 - 139,000; Full time

Job summary

ICF is seeking a UX Researcher to support human‑centered design for a federal modernization initiative. The role emphasizes Qual/Quan research, persona development, and actionable insights for product, service, and operational improvements.

The position is remote with a preference for Washington DC Metro Area residents and some on‑site client meetings in Washington, DC. U.S. citizenship and domestic employment are required.

Qualifications

• U.S. Citizenship required for federal contract work.
• Minimum 3 years of relevant UX research experience.
• Must reside in the U.S. and perform work in the U.S.
• Bachelor's degree in Human‑Centered Design, UX Research, Psychology or related field; or equivalent experience.
• Master's degree may substitute for two years of experience.

Responsibilities

• Support the UX vision and strategy aligned with project goals.
• Plan and conduct qualitative and quantitative research (interviews, usability tests, surveys).
• Develop personas, journey maps, and experience assessments.
• Synthesize findings into actionable recommendations for product and service design.
• Collaborate with UX design, product, engineering, and cross‑functional teams.
• Advocate for user needs throughout design and validation.
• Document research activities and maintain traceability for improvements.

Skills

Mixed-method research

Synthesis & presentation

User research artifacts

Qualitative & quantitative methods

Stakeholder collaboration

Education

Bachelor's degree in related field

Master's degree may substitute for 2 years

Tools

Miro

Figma

UserZoom

Qualtrics

SurveyMonkey

Dovetail

Microsoft Forms

Job description

ICF is seeking a UX Researcher to support human‑centered design for a federal modernization initiative. The role emphasizes Qual/Quan research, persona development, and actionable insights for product, service, and operational improvements.

The position is remote with a preference for Washington DC Metro Area residents and some on‑site client meetings in Washington, DC. U.S. citizenship and domestic employment are required.