Remote UX Research Project Manager

Itdtech; San Jose (CA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

itD is seeking a Project Manager I to own and drive UX Research vendor engagements from intake through contract execution and invoicing. This role will serve as the central point of coordination between UX researchers, vendors, contract teams, approvers, and leadership, ensuring projects maintain momentum, blockers are resolved quickly, and stakeholders have clear visibility into status and next steps.

The ideal candidate will bring strong project or program management, vendor/procurement

Qualifications

• 4+ years of experience in project coordination, project/program management, procurement, vendor management, or operations, with demonstrated end-to-end ownership of a workstream.
• Demonstrated ability to manage multiple concurrent projects or cases across cross-functional teams and external partners in a fast-paced environment.
• Demonstrated ability to manage momentum across a portfolio of active projects with minimal day-to-day supervision.
• Experience proactively providing regular written status updates to managers and stakeholders.
• Demonstrated ability to use AI tools to improve productivity, increase throughput, and scale project-management workflows while maintaining quality.
• Strong written and verbal communication skills, with the ability to communicate effectively with peers, cross-functional stakeholders, and senior management.
• Demonstrated ability to exercise independent judgment and make effective decisions in ambiguous situations.
• Strong organizational skills and attention to detail while managing a high volume of concurrent work.

Responsibilities

• Own a portfolio of UX Research vendor engagements end to end, from initial intake through SOW creation, contract execution, purchase order issuance, and invoicing.
• Coordinate across UX researchers, vendors, contract teams, approvers, and leadership to keep engagements moving and ensure everyone understands required actions and deadlines.
• Drive daily momentum across multiple active cases, creating urgency when next steps depend on other teams or external partners.
• Monitor project status, proactively identify risks and blockers, and elevate issues while developing and following through on paths to resolution.
• Communicate project status, progress, risks, and blockers to managers and stakeholders through clear, proactive written updates.
• Maintain accurate KPI and SLA tracking, project documentation, vendor resources, process materials, and centralized sources of information.
• Identify recurring friction within the intake-to-contract process and recommend or manage process improvements that increase efficiency and throughput.
• Provide guidance on vendor engagement and procurement compliance policies, serving as a trusted subject matter resource for UX Research stakeholders.

Skills

Project coordination

Vendor management

Communication

AI tools usage

Independent work

Time management

Tools

SOW drafting tools

Procurement software

Case management systems

Job description

itD is seeking a Project Manager I to own and drive UX Research vendor engagements from intake through contract execution and invoicing. This role will serve as the central point of coordination between UX researchers, vendors, contract teams, approvers, and leadership, ensuring projects maintain momentum, blockers are resolved quickly, and stakeholders have clear visibility into status and next steps.

The ideal candidate will bring strong project or program management, vendor/procurement