Remote 3rd Party HC Collections - (Central Zone preferred)

Transworld Systems Inc.; Oregon; Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunities

Bonus potential

Benefits package

Job summary

Transworld Systems Inc. is hiring a Remote Call Center Representative to join our customer service team.

This position is remote, with CST/EST considerations, offering $18–$24 per hour based on prior healthcare collections experience. You will handle inbound/outbound calls to resolve unpaid accounts, update records accurately, and use skip tracing to locate contact information while ensuring compliance with applicable laws and company policies.

Qualifications

• Experience with healthcare 3rd party collections required.
• Ambition and drive to grow in customer service roles.
• Positive, friendly demeanor and willingness to help customers.
• Strong communication skills are essential.
• Proficient computer skills required to update accounts and record interactions.
• Able to work independently and prioritize tasks.

Responsibilities

• Communicate with consumers by telephone to resolve unpaid accounts.
• Provide thorough, accurate account updates in the system for each call.
• Skip tracing to locate consumer contact information.
• Counsel delinquent consumers to arrange payment obligations.
• Comply with relevant laws and company policies and procedures.
• Provide feedback on potential process improvements to management.
• Perform other duties as assigned by management.

Skills

Communication skills

Positive attitude

Computer skills

Independent work

Job description

Work Location: This is a remote/work from home position (CST/EST considered).

Compensation: $18-24/hour based on 3rd party HC experience.

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Qualified candidates must have 3rd party healthcare collections experience.

Why should you consider TSI ?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• High levels of ambition, keen to grow their career
• Experience with healthcare 3rd party collections
• A positive, friendly, demeanor who finds joy in everyday
• Strong communication skills
• Proficient computer skills
• The ability to work and prioritize independently

For Remote Positions:

• The minimum internet speed requirements for remote work are as follows:
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.