Collections Representative - Remote

Transworld Systems Inc.; Texas; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Work from home

Paid training

Bonus potential

Benefits package

Job summary

Transworld Systems Inc. is seeking a Remote Collections Representative to join our team. This role focuses on outbound collections and handling incoming inquiries, requiring bilingual English/Spanish communication and professional call etiquette.

Work from home with company equipment provided, plus paid training and a comprehensive benefits package. The ideal candidate will have at least 2 years of call center experience, strong negotiation skills, and a commitment to confidentiality while

Qualifications

• High School diploma or equivalent.
• 2 years call center experience.
• Fluency in English and Spanish.
• FDCPA knowledge preferred.

Responsibilities

• Outbound calling on past due accounts and securing payments.
• Accept incoming calls regarding past due accounts and provide payment options.

Skills

Bilingual EN/ES

Customer service

Negotiation skills

Phone etiquette

Problem solving

Education

High School diploma

Job description

Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Work Location: remote/work from home position.

Compensation: $16.00-$18.00 per hour

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.

Qualifications

• High School diploma or equivalent
• 2 years previous call center experience
• Fluency in both English and Spanish is required
• FDCPA knowledge preferred
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to exchange accurate information effectively over the phone

For Remote Positions:The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.