Remote Urology Care Coordinator

Aeroflow Health; Asheville (NC); Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plans with FSA or HSA options

Dental and Vision Insurance

401K with Company Match

Parental leave (12 weeks)

Descripción de la vacante

Aeroflow Health is hiring a Customer Account Representative for Urology. This remote role connects patients with care, coordinates with physician offices and insurers, and ensures timely delivery of urology supplies with empathy and accuracy.

You will manage a high-volume call center, document interactions across systems, and help patients navigate orders, coverage, and next steps. Strong typing (40 wpm), Google Suite proficiency, and excellent communication are required.

Formación

• High school diploma or GED equivalent.
• Ability to type at least 40 words per minute with accuracy.
• Proficiency with Google Suite
• Strong computer proficiency, including navigating multiple software applications.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities with attention to detail.

Responsabilidades

• Deliver exceptional customer service by managing a high volume of inbound and outbound calls with professionalism, empathy, and efficiency.
• Assist patients with questions related to orders, insurance coverage, account status, documentation requirements, and next steps.
• Build trust by actively listening, resolving concerns, and creating a positive experience during every interaction.
• Communicate with compassion while confidently navigating challenging conversations and de-escalating concerns when needed.
• Review, verify, and process patient documentation to ensure accuracy, completeness, and compliance with insurance requirements.
• Coordinate with physician offices to obtain prescriptions, medical records, and other required documentation.
• Process orders for patients receiving urology products, including incontinence supplies and catheters.
• Maintain detailed and accurate documentation while managing multiple software applications simultaneously.

Conocimientos

Typing 40 wpm

Google Suite

Multi-system navigation

Verbal and written communication

Customer service

Problem solving

Educación

High school diploma or GED

Herramientas

Google Suite

Descripción del empleo

Aeroflow Health is hiring a Customer Account Representative for Urology. This remote role connects patients with care, coordinates with physician offices and insurers, and ensures timely delivery of urology supplies with empathy and accuracy.

You will manage a high-volume call center, document interactions across systems, and help patients navigate orders, coverage, and next steps. Strong typing (40 wpm), Google Suite proficiency, and excellent communication are required.