Customer Account Representative – Urology - Tampa, FL

Aeroflow Inc.; Tampa (FL); Ibrido; USD 25.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health plans with FSA or HSA options

Dental insurance

Vision insurance

401K with company match

Parental leave benefits

PTO accrual from day one

Descrizione del lavoro

Aeroflow Inc. in Tampa, FL is seeking a Customer Account Representative – Urology to join our in-office team. This full-time, on-site role supports patients, healthcare professionals, and insurance companies with compassionate, accurate service.

Shift is Monday–Friday 8am–5pm EST; Pay: $21/hour. The position emphasizes high-volume calls, updating accounts, placing resupply orders, and understanding insurance requirements, with a focus on compliance and teamwork.

Competenze

• High school diploma or GED equivalent.
• 1 year of customer service experience preferred.
• 1 year of call center experience preferred.
• Excellent written and verbal communication skills.
• Excellent critical thinking skills.
• Ability to multitask – shifting between open applications as you speak with patients.
• Ability to type 40+ words per minute with accuracy.

Mansioni

• Handling a high-volume number of both incoming and outgoing phone calls daily.
• Updating account information, such as product needs, insurance, and contact information.
• Placing resupply orders for current patients that receive incontinence supplies and catheters.
• Researching insurance payer requirements and understanding reimbursement procedures.
• Troubleshooting equipment problems and offering product changes.
• Compliance is a condition of employment and is considered an element of job performance.
• Regular and reliable attendance as assigned by your schedule.

Conoscenze

Communication

Typing speed 40+ wpm

Multitasking

Organization

Team player

Formazione

High school diploma or GED

Strumenti

Email proficiency

Descrizione del lavoro

Customer Account Representative – Urology - Tampa, FL

Job Category: Sales

Requisition Number: CUSTO002446

• Posted : September 24, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Tampa, FL 33607, USA

Description

Aeroflow Health – Customer Account Representative – Urology – Tampa, FL Office

This is a fully in-office position in our Tampa, FL office a located at: 4200 West Cypress St Ste 460, Tampa, FL 33607-4251

Shift: Monday-Friday 8am -5pm EST

Pay: $21/hour

Aeroflow Health is taking the home health products and equipment industry by storm. We’ve created a better way of doing business that prioritizes our customers, our community, and our coworkers.

We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you’re looking for a stable, ethical company in which to advance you won’t find an organization better equipped to help you meet your professional goals than Aeroflow Health.

The Opportunity

Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose – to provide great customer service to our new and current patients.

As a customer account representative, you will focus on:

Providing exceptional customer service to patients, healthcare professionals, and insurance companies.

Your Primary Responsibilities

We are currently seeking a Customer Account Representative. CAR is typically responsible for:

• Handling a high-volume number of both incoming and outgoing phone calls daily
• Updating account information, such as: product needs, insurance, contact information, etc.
• Placing resupply orders for current patients that receive incontinence supplies and catheters
• Researching insurance payer requirements and understanding reimbursement procedures
• Troubleshooting equipment problems and offering product changes
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

Skills for Success

• Ability to Think Critically
• Exceptional Organization
• High Level of Compassion
• Willingness to Make Decisions Independently
• Ability to Contribute to a Team
• Must Be Adaptable and Willing to Learn
• General Computer and Email Proficiency

Required Qualifications

• High school diploma or GED equivalent
• 1 year of customer service experience preferred
• 1 year of call center experience preferred
• Excellent written and verbal communication skills
• Excellent critical thinking skills
• Ability to multitask – shifting between open applications as you speak with patients
• Ability to type 40+ words per minute with accuracy

You might also have, but not required:

• Knowledge with different types of insurance such as medicare, medicaid, and commercial plans
• DME supplies, specifically with incontinence and catheters

What we look for

We are looking for highly motivated, talented, individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem-solving skills. Willing to learn and adapt to organizational changes.

What Aeroflow Offers

• Competitive Pay
• Health Plans with FSA or HSA options
• Dental
• and Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends
• free diapers
• breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

• Family Forward Certified
• Great Place to Work Certified
• 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award
  

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.