Remote UR Intake Coordinator – Healthcare Data & Approvals

Socket.dev; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA contributions

Company-paid life and AD&D insurance

Disability coverage

401(k) with employer match

Paid holidays

Vacation and sick time

Tuition reimbursement

Volunteer day

Job summary

Socket.dev is seeking an Utilization Review Intake Coordinator to manage the initial intake of clinical information and submit authorization requests. This remote/hybrid role supports UR processes and ensures timely reviews to prevent delays in treatment.

The ideal candidate will have a high school diploma, 1-2 years in healthcare, and solid MS Office skills, with strong reading comprehension and customer service orientation.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in healthcare.
• Fluent computer skills including MS Office (Word, Excel, Outlook) and Internet applications.
• Strong reading comprehension.

Responsibilities

• Supports the daily operations of the Utilization Review department by assisting the Lead Utilization Review Intake Coordinator with various requested tasks.
• Data entry of clinical and intake information to the appropriate platform, directed to the appropriate vendor.
• Maintains a current knowledge base of UR processes and timelines.
• Uses good listening skills, conducts outreach calls, collects data according to script, tools, and protocols meeting both productivity and performance expectations as identified by the lead and manager.
• Processes incoming and outgoing correspondence/faxes as assigned in accordance with required standards and within timeliness guidelines.
• Clerical responsibilities such as processing urgent scanning, and document retrieval routed to UR.
• Demonstrates a professional and courteous manner when communicating with others with the ability to state clearly and accurately the agreed upon resolution.
• Adheres to Standard Operating Procedures and maintains current knowledge of member benefits, rights and responsibilities.
• Performs other related duties and projects as assigned within the assigned timeframes.

Skills

MS Office

Reading comprehension

Education

High school diploma or equivalent

Job description

Socket.dev is seeking an Utilization Review Intake Coordinator to manage the initial intake of clinical information and submit authorization requests. This remote/hybrid role supports UR processes and ensures timely reviews to prevent delays in treatment.

The ideal candidate will have a high school diploma, 1-2 years in healthcare, and solid MS Office skills, with strong reading comprehension and customer service orientation.