Remote Triage Nurse: Patient Care Concierge

CVS Health; Arizona; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement options

Remote work

Job summary

Oak Street Health seeks a Clinical Call Center Triage Nurse to extend care beyond clinic hours by addressing patients' medical, social, and psychological needs telephonically. This remote role supports care in a fast-paced, patient‑centered environment.

You will provide confident service, document accurately, follow prescription refill policies, schedule appointments, arrange transportation, and contribute to departmental metrics while maintaining licensure and professional standards.

Qualifications

• Active, non-probationary RN license in all OSH practice states.
• Proactive maintenance of professional licenses.
• Ability to manage time and work autonomously with reliability.
• Authorized to work in the US and meet shifting needs.

Responsibilities

• Provide confident and professional service to OSH patients.
• Follow current Prescription Refill policy.
• Remain engaged with patients without background distraction.
• Clear and accurate documentation during and after calls.
• Complete documentation for all patient requests prior to ending a call.
• Check CareReq queue and ensure requests are complete.
• Schedule appointments for patients off-cadence or requesting care.
• Arrange transportation for clinic visits.
• Meet departmental metrics and contribute to team goals.

Skills

Remote work experience

Autonomous work style

Time management

Customer service

Education

Registered Nurse license (RN) – OSH states

Job description

Oak Street Health seeks a Clinical Call Center Triage Nurse to extend care beyond clinic hours by addressing patients' medical, social, and psychological needs telephonically. This remote role supports care in a fast-paced, patient‑centered environment.

You will provide confident service, document accurately, follow prescription refill policies, schedule appointments, arrange transportation, and contribute to departmental metrics while maintaining licensure and professional standards.