Remote Travel Support Specialist

Remote Careers; Durham (NH); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Opportunities for professional development

Supportive team culture

Flexible scheduling

Job summary

A leading travel agency is seeking a Customer Service Representative to provide outstanding service in a remote environment. The ideal candidate will support clients throughout the travel planning process, respond to inquiries, assist with reservations, and help resolve concerns. Strong communication, organizational skills, and a customer service background are essential. The role offers flexible scheduling and opportunities for professional development in a supportive team culture.

Qualifications

• Customer service or client support experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Comfortable using online systems and communication tools.
• Reliable internet connection and professional remote work setup.
• Ability to work independently while remaining team-oriented.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Assist clients with travel-related questions and reservation support.
• Provide accurate information regarding itineraries, policies, and services.
• Maintain organized customer records within company systems.
• Resolve customer concerns professionally and efficiently.
• Collaborate with team members and travel partners as needed.
• Deliver a positive customer experience from inquiry through completion.

Skills

Customer service experience

Strong verbal communication

Strong written communication

Organizational skills

Multitasking abilities

Problem-solving mindset

Job description

A leading travel agency is seeking a Customer Service Representative to provide outstanding service in a remote environment. The ideal candidate will support clients throughout the travel planning process, respond to inquiries, assist with reservations, and help resolve concerns. Strong communication, organizational skills, and a customer service background are essential. The role offers flexible scheduling and opportunities for professional development in a supportive team culture.