Remote Travel Support Specialist

Duquesa Travel Group; Boston (MA); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Remote work environment

Flexible schedule

Step-by-step training

Opportunities for growth

Supportive team environment

Job summary

Duquesa Travel Group is seeking a Remote Travel Representative to support clients before, during, and after their trips. This fully remote position focuses on delivering helpful, friendly customer service.

You will handle reservations, answer questions about destinations and travel requirements, and ensure travelers have a smooth experience. Training and ongoing support are provided, with opportunities for growth.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience preferred (hospitality or travel is a plus, not required).
• Organized and comfortable handling multiple requests.
• Able to learn new systems and tools quickly.
• Interest in travel and helping others.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms.
• Assist with reservation updates, itinerary changes, and general travel inquiries.
• Provide accurate information about destinations, travel requirements, and procedures.
• Confirm travel details and follow up with clients prior to departure.
• Address client concerns professionally and work toward timely resolutions.

Skills

Communication

Customer service

Multitasking

Learn new systems

Travel interest

Job description

Duquesa Travel Group is seeking a Remote Travel Representative to support clients before, during, and after their trips. This fully remote position focuses on delivering helpful, friendly customer service.

You will handle reservations, answer questions about destinations and travel requirements, and ensure travelers have a smooth experience. Training and ongoing support are provided, with opportunities for growth.