Remote Travel Support Concierge

Sunkissedandmoonlitravel; Philadelphia (Philadelphia County); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work flexibility

Ongoing training & mentorship

Travel perks & discounts

Job summary

Sunkissedandmoonlitravel is seeking a Work From Home Travel Support Specialist to guide clients through planning, booking, pre-departure prep and real-time updates while on the road.

This fully remote role offers training from day one, ongoing mentorship, and the chance to work independently while assisting travellers via phone, email, and messaging with a strong focus on customer satisfaction.

Qualifications

• Strong written and verbal communication abilities.
• Background in customer service, travel industry experience is a plus.
• Detail-oriented and highly organized.
• Able to work independently in a remote setting.
• Quick to adapt to booking platforms and digital tools.
• Reliable and committed to delivering a smooth client experience.

Responsibilities

• Assist clients remotely through phone, email, and online messaging
• Manage reservations, booking updates, cancellations, and special requests
• Share clear and detailed information regarding destinations and travel policies
• Monitor upcoming departures and proactively contact clients when necessary
• Professionally resolve inquiries and concerns to maintain high customer satisfaction

Skills

Communication

Attention to detail

Independence/Remote work

Tech-savviness

Reliability

Customer service

Job description

Sunkissedandmoonlitravel is seeking a Work From Home Travel Support Specialist to guide clients through planning, booking, pre-departure prep and real-time updates while on the road.

This fully remote role offers training from day one, ongoing mentorship, and the chance to work independently while assisting travellers via phone, email, and messaging with a strong focus on customer satisfaction.