Remote Travel Reservations & Guest Experience Agent

Xanterra; Phoenix (AZ); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

100% remote work

Company-provided computer equipment

Paid 3-week new hire training

Uncapped monthly incentives

Employee discounts

Career growth and advancement

Job summary

Xanterra Travel Collection's Central Reservations team is hiring 100% remote Customer Service & Sales Reservation Agents who reside in AZ, CO, FL, ID, MI, MN, MT, NC, NH, NV, OK, SC, SD, TN, TX, UT, VA, WY. From home, you’ll handle inbound calls and chats to plan vacations and turn conversations into bookings.

Training lasts 3 weeks with a dedicated team; there are opportunities to grow into a sales-focused role with uncapped incentives, plus employee discounts and comprehensive benefits.

Qualifications

• Schedule flexibility including evenings and weekends.
• Willingness to learn and grow.
• Friendly, professional, and helpful attitude.
• Passion for creating a memorable customer experience.
• Comfort with customer service and sales.
• Strong communication and teamwork.

Responsibilities

• Connect with guests via inbound calls and chats to plan vacations.
• Recommend, explain, and sell travel experiences.
• Maintain professional, guest-focused communication.
• Learn and adapt to reservation systems.
• Participate in training and meet performance goals.

Skills

Customer service

Sales

Communication

Remote work

Time management

Tools

CRM software

Multiple computer systems

Job description

Xanterra Travel Collection's Central Reservations team is hiring 100% remote Customer Service & Sales Reservation Agents who reside in AZ, CO, FL, ID, MI, MN, MT, NC, NH, NV, OK, SC, SD, TN, TX, UT, VA, WY. From home, you’ll handle inbound calls and chats to plan vacations and turn conversations into bookings.

Training lasts 3 weeks with a dedicated team; there are opportunities to grow into a sales-focused role with uncapped incentives, plus employee discounts and comprehensive benefits.