Remote Travel Planning Specialist

Travel with Kathy; Las Vegas (NV); À distance; USD 36 000 - 48 000; Plein temps

Résumé du poste

Travel with Kathy in Las Vegas is seeking a Travel Planning Specialist to be the first point of contact for guests, delivering exceptional service and ensuring seamless reservations.

In this role you will assist guests with inquiries, provide information on amenities and local attractions, and coordinate accommodations with a friendly, professional approach.

Join a vibrant hospitality team and grow with opportunities to develop guest-centric solutions in a fast-paced environment.

Qualifications

• Experience in hospitality front desk or hotel environment.
• Strong customer service and problem-solving abilities.
• Multilingual abilities are highly desirable to serve a global clientele.

Responsabilités

• Respond promptly to guest inquiries via phone or email.
• Provide detailed information about hotel amenities, services, and local attractions.
• Handle guest requests, modifications, cancellations, and special accommodations with professionalism.

Connaissances

Customer service

Multilingual

Communication skills

Phone etiquette

Hospitality experience

Description du poste

We are seeking a dynamic and detail-oriented Travel Planning Specialistto join our hospitality team! In this energetic role, you will be the first point of contact for guests, providing exceptional customer service and ensuring seamless reservation processes. Your enthusiasm and professionalism will help create memorable experiences for our guests while maintaining efficient booking operations. The ideal candidate is passionate about hospitality management, multilingual communication, and delivering guest-centric solutions that exceed expectations. This paid position offers an exciting opportunity to grow within a vibrant hospitality environment.

Duties

• Respond promptly to guest inquiries via phone or email demonstrating excellent phone etiquette and communication skills
• Provide detailed information about hotel amenities, services, and local attractions to enhance guest experience
• Handle guest requests, modifications, cancellations, and special accommodations with professionalism and a positive attitude

Qualifications

• Proven experience in hospitality management or hotel front desk roles, preferably with resort experience or in a hotel environment
• Strong customer service skills with the ability to problem-solve and communicate effectively across diverse audiences
• Multilingual or bilingual abilities are highly desirable to serve a global clientele
• Excellent phone communication skills coupled with professional phone etiquette in a multi-line phone system setting
• Ability to handle high-pressure situations while maintaining a friendly and welcoming demeanor

Join us as a Travel Planning Specialist and be part of a passionate team dedicated to delivering outstanding guest experiences! We value energetic professionals who thrive in fast-paced environments and are committed to excellence in hospitality. This role offers opportunities for growth, skill development, and making a positive impact on every client's experience.