Hybrid Travel Operations & Sabre GDS Specialist

Atlas Travel; United States; Hybrid; USD 70,000 - 90,000; Full time

Job summary

Atlas Travel & Technology Group is seeking a Travel Operations & Account Solutions Specialist to diagnose root causes of escalations, resolve Sabre-based issues, and support Account Managers with operational pain points. You will backfill UAT during releases and contribute to workflow improvements, ensuring smooth travel operations.

The role emphasizes Sabre fluency, strong communication, and a proactive approach to troubleshooting within a hybrid work environment.

Qualifications

• 3–5+ years in corporate travel ops or account/ticketing support.
• Advanced Sabre GDS proficiency with complex exchanges and troubleshooting.
• Familiarity with Concur, Emburse, Cytric, Zeno configurations and support ticket platforms.

Responsibilities

• Serve as the primary escalation point for Sabre ticketing issues and complex disputes.
• Investigate and correct GDS record errors; coach frontline agents on workflow/process issues.
• Partner with Account Managers to resolve client-specific operational pain points; triage support tickets.
• Document recurring issues and contribute to SOPs or job aids.

Skills

Root-cause troubleshooter

Cross-functional bridge

Proactive research

Attention to detail

Verbal/written communication

Technical writing

Tools

Sabre

Jira & Confluence

TrustArc workflow

Job description

Atlas Travel & Technology Group is seeking a Travel Operations & Account Solutions Specialist to diagnose root causes of escalations, resolve Sabre-based issues, and support Account Managers with operational pain points. You will backfill UAT during releases and contribute to workflow improvements, ensuring smooth travel operations.

The role emphasizes Sabre fluency, strong communication, and a proactive approach to troubleshooting within a hybrid work environment.