Remote Travel Insurance Support Specialist

Remote Jobs; Glastonbury (CT); Remote; USD 31,000 - 59,000; Full time

Benefits offered by this job

401K employer match

Employee stock purchase plan

Generous PTO

Comprehensive benefits

Job summary

Crum & Forster, Travel Insured International is hiring a Customer Service Representative for 100% remote work within the United States. You will handle inbound calls, answer questions on coverage and website issues, and create Salesforce cases to document customer needs.

Requirements include a high school diploma or GED, 3+ years in customer service, and a Property & Casualty license. Training is provided and a supportive, flexible environment is offered.

Qualifications

• 3+ years of experience in a customer service or retail role; call center experience preferred.
• Proficiency with MS Office, including Word, Outlook and Teams, required.
• Personal Lines or Property & Casualty License required; classroom training provided.

Responsibilities

• Answer inbound calls and provide accurate, clear and timely responses to traveler and advisor questions.
• Create cases in Salesforce to address customer needs and document interactions.
• Coordinate with agency partners and participate in coaching sessions and meetings.
• Serve as backup for other Customer Care functions and related duties.

Skills

Customer service

Call center experience

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

Crum & Forster, Travel Insured International is hiring a Customer Service Representative for 100% remote work within the United States. You will handle inbound calls, answer questions on coverage and website issues, and create Salesforce cases to document customer needs.

Requirements include a high school diploma or GED, 3+ years in customer service, and a Property & Casualty license. Training is provided and a supportive, flexible environment is offered.