Remote Travel Insurance Customer Specialist

HUB International; United States; Remote; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Internet reimbursement

Job summary

Squaremouth, a leading provider of travel insurance, is seeking a Remote Call Center Agent to help consumers select the right coverage. You will handle inquiries via phone, email, and chat, guiding customers through policies with clear explanations and attentive service.

This remote role requires excellent communication, reliability, and comfort with technology. Training is provided; you’ll join a supportive team and have access to benefits and ongoing development.

Qualifications

• Strong customer service and computer skills.
• Excellent written and oral communication.
• Attention to detail is imperative.
• Ability to work independently in a remote environment.
• Remote/Work From Home experience preferred.
• Background verification must not inhibit ability to obtain insurance licenses.
• Reliable internet connection.
• Previous experience in a customer service or sales role in insurance/travel preferred.
• Willingness to train and learn about product knowledge.
• High school diploma or equivalent; additional education or certifications in customer service or insurance advantageous.

Responsibilities

• Engage with customers via phone, email, and chat to understand their travel insurance needs.
• Educate customers about our insurance products, coverage options, benefits, and pricing.
• Assist customers in comparing different insurance plans to help them make informed decisions.
• Address customer concerns, questions, and objections in a professional and courteous manner.
• Collaborate with team members and other departments to resolve customer issues and ensure satisfaction.
• Stay updated on industry trends, product changes, and regulatory requirements related to travel insurance.

Skills

Customer service

Active listening

Communication

Problem solving

Remote work

Time management

Education

High school diploma

Job description

Squaremouth, a leading provider of travel insurance, is seeking a Remote Call Center Agent to help consumers select the right coverage. You will handle inquiries via phone, email, and chat, guiding customers through policies with clear explanations and attentive service.

This remote role requires excellent communication, reliability, and comfort with technology. Training is provided; you’ll join a supportive team and have access to benefits and ongoing development.