Remote Travel & Hospitality Care Specialist

Network Travel Careers; Baltimore (MD); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Flexible remote work

Comprehensive training

Mentorship

Travel discounts

Job summary

Destination Knot is seeking a Customer Care Representative – Travel & Hospitality to assist clients in researching and booking hotel accommodations from a remote location. You will provide information, answer inquiries, and maintain records to ensure smooth travel experiences.

The role emphasizes excellent communication, independent work, and ongoing virtual training to stay current with hotel offerings and travel trends.

Qualifications

• Strong communication and customer service skills.
• Friendly, professional demeanor and positive attitude.
• Comfortable working independently and managing time effectively.
• Basic computer skills and a reliable internet connection.
• Interest in travel and helping clients plan memorable stays.
• Previous experience in customer service, hospitality, or sales is a plus but not required.

Responsibilities

• Assist clients in selecting and booking hotel accommodations.
• Provide accurate information on hotel amenities, pricing, and availability.
• Respond promptly and professionally to client inquiries via phone, email, or online chat.
• Maintain detailed and accurate records of client interactions and bookings.
• Collaborate with team members to ensure seamless client experiences.
• Stay updated on hotel offerings, travel trends, and industry changes.
• Attend virtual training sessions and team meetings.

Job description

Destination Knot is seeking a Customer Care Representative – Travel & Hospitality to assist clients in researching and booking hotel accommodations from a remote location. You will provide information, answer inquiries, and maintain records to ensure smooth travel experiences.

The role emphasizes excellent communication, independent work, and ongoing virtual training to stay current with hotel offerings and travel trends.