Remote Hotel Reservations Specialist

Medium; New York (NY); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible remote work

Industry training

Mentorship

Travel discounts

Job summary

Destination Knot is seeking Hospitality Customer Service Representatives to assist clients with hotel reservations in a fully remote role. You will help clients choose, book, and manage hotel stays, ensuring seamless travel experiences.

Strong communication and service orientation are essential, with a flexible schedule and remote work setup. The position offers comprehensive training, access to industry tools, travel discounts, and opportunities for growth within a supportive team.

Qualifications

• Clear communication with clients to understand hotel needs and budgets.
• Ability to handle multiple reservations and inquiries simultaneously.
• Professional, friendly demeanor with reliable internet.

Responsibilities

• Communicate with clients to understand hotel needs, preferences and budgets.
• Provide hotel options, pricing, and amenity information.
• Assist clients with making and managing reservations.
• Maintain accurate records of interactions and bookings.
• Respond to inquiries promptly via phone, email, or online channels.
• Collaborate with team to ensure client satisfaction.
• Stay updated on travel trends and hotel offerings.

Skills

Strong communication

Customer service

Attention to detail

Independent worker

Tools

Booking systems

Job description

Destination Knot is seeking Hospitality Customer Service Representatives to assist clients with hotel reservations in a fully remote role. You will help clients choose, book, and manage hotel stays, ensuring seamless travel experiences.

Strong communication and service orientation are essential, with a flexible schedule and remote work setup. The position offers comprehensive training, access to industry tools, travel discounts, and opportunities for growth within a supportive team.