Remote Travel Experience Specialist | Flexible Scheduling

Nexoratalent; Boston (MA); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible scheduling

Structured training and onboarding

Ongoing guidance and support

Access to online tools and resources

Opportunities for professional growth

Performance-based incentives

Experience in travel and hospitality

Job summary

Nexoratalent is seeking a Remote Customer Experience Coordinator to assist clients with planning and coordinating their travel experiences. This role is ideal for someone who enjoys helping people, organizing details, and creating smooth and enjoyable experiences from inquiry through completion.

You will communicate with clients, understand their needs, coordinate travel-related services, and assist with updates or changes throughout the planning process.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused attitude and professional communication.
• Good organization and attention to detail.
• Ability to manage multiple requests and priorities.
• Comfortable using computers, email, and online platforms.
• Ability to work independently from a home-based environment.
• Previous experience in customer service, hospitality, travel, sales, administration, or coordination is a plus, but not required.
• Interest in travel, tourism, hospitality, and creating positive client experiences.

Responsibilities

• Communicate with clients through phone, email, and online messaging.
• Assist clients with travel-related questions, requests, and planning needs.
• Coordinate travel experiences, schedules, and service details based on client preferences.
• Provide accurate information regarding available options, requirements, and timelines.
• Assist with reservations, confirmations, updates, and changes.
• Maintain organized client information and service details.
• Follow up with clients to ensure requests are properly addressed.
• Help resolve questions or concerns in a professional and customer-focused manner.
• Coordinate with available travel and service providers when needed.
• Provide personalized support while maintaining a high level of professionalism.

Skills

Communication skills

Customer-focused attitude

Organization

Time management

Tech-savvy

Independent work

Customer service experience

Interest in travel

Job description

Nexoratalent is seeking a Remote Customer Experience Coordinator to assist clients with planning and coordinating their travel experiences. This role is ideal for someone who enjoys helping people, organizing details, and creating smooth and enjoyable experiences from inquiry through completion.

You will communicate with clients, understand their needs, coordinate travel-related services, and assist with updates or changes throughout the planning process.