Remote Travel Experience Specialist

Nexoratalent; Boston (MA); Remote; USD 25,000 - 39,000; Full time

Job summary

Nexoratalent is seeking a Remote Customer Experience Coordinator to assist clients in planning and coordinating travel experiences. You will communicate with clients, understand their needs, coordinate services, and support updates throughout the planning process.

This role emphasizes helping people, organizing details, and delivering smooth, enjoyable journeys from inquiry to completion, all from a home-based setting.

Qualifications

• Excellent written and verbal communication skills.
• Customer-focused attitude and professional communication.
• Good organization and attention to detail.
• Ability to manage multiple requests and priorities.
• Comfortable using computers, email, and online platforms.
• Ability to work independently from a home-based environment.
• Previous experience in customer service, hospitality, travel, sales, administration, or coordination is a plus, but not required.
• Interest in travel, tourism, hospitality, and creating positive client experiences.

Responsibilities

• Communicate with clients through phone, email, and online messaging.
• Assist clients with travel-related questions, requests, and planning needs.
• Coordinate travel experiences, schedules, and service details based on client preferences.
• Provide accurate information regarding available options, requirements, and timelines.
• Assist with reservations, confirmations, updates, and changes.
• Maintain organized client information and service details.
• Follow up with clients to ensure requests are properly addressed.
• Help resolve questions or concerns in a professional and customer-focused manner.
• Coordinate with available travel and service providers when needed.
• Provide personalized support while maintaining a high level of professionalism.

Skills

Communication

Customer focus

Organization

Detail orientation

Independent work

Tech savviness

Job description

Nexoratalent is seeking a Remote Customer Experience Coordinator to assist clients in planning and coordinating travel experiences. You will communicate with clients, understand their needs, coordinate services, and support updates throughout the planning process.

This role emphasizes helping people, organizing details, and delivering smooth, enjoyable journeys from inquiry to completion, all from a home-based setting.