Remote Travel Experience Coordinator

Effortless travel solutions ETS; Durham (NC); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible scheduling

Access to training and industry tools

Travel-related perks and benefits

Supportive team culture

Job summary

A client services company is looking for a Client Experience Coordinator to manage client interactions successfully in a fully remote environment. The role requires excellent communication and organizational skills to ensure smooth travel planning experiences. Responsibilities include responding to inquiries, providing personalized assistance, and maintaining client satisfaction. Ideal candidates should have customer service experience and be comfortable using technology. Training is provided, and prior travel experience is not mandatory.

Qualifications

• Previous experience in customer service or client support roles.
• Hospitality or travel-related experience preferred.
• Comfortable using technology and online booking tools.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance and address client concerns.
• Ensure all travel-related information is accurate and complete.
• Maintain follow-up with clients to ensure satisfaction.
• Identify and resolve client issues efficiently.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Organizational skills

Customer service experience

Job description

A client services company is looking for a Client Experience Coordinator to manage client interactions successfully in a fully remote environment. The role requires excellent communication and organizational skills to ensure smooth travel planning experiences. Responsibilities include responding to inquiries, providing personalized assistance, and maintaining client satisfaction. Ideal candidates should have customer service experience and be comfortable using technology. Training is provided, and prior travel experience is not mandatory.